Technical Service Center

Client Support and Technical Presentations Office

Funding for Client Liaisons and Program Assistants

The issue of funding for client liaisons and program assistants can seem confusing, because the time for these services is charged directly to some job budgets but not to others.

The TSC, as a fully reimbursable organization, direct-charges customers because (1) the customer receives the benefit, and (2) direct-charging for services presents each customer with the true cost of performing the requested tasks (rather than having some costs hidden in overhead).

Customers in various regions and other client groups have requested different funding methods for client liaisons and program assistants. As shown in the following listing, some provide specific accounts to cover these services, but others have chosen to have these costs prorated over the various accounts that the TSC teams uses.

Client Group	Funding for CL, PA
Great Plains Region	See table below.
Lower Colorado Region	Separate account.
Mid-Pacific Region	See table below.
Pacific Northwest Region	See table below.
Upper Colorado Region	Separate account.
DO/WO Commissioner's Office	K88 account.
Dam Safety Office	Direct funding.
International Affairs	Separate account.
Native American Affairs Office	Separate account.
Office of Policy	Separate account.
Policy & Administration	P&A funds.
Research Office	Negotiated with team leaders.
Non-Reclamation Clients	See table below.

The following schedule, being applied specifically to PN, MP, and GP Region jobs, represents about a 1-percent charge to the customer on individual jobs for client support services. Team leaders need to include these staff days in service agreement budgets during the budget formulation stage.

Total TSC Budget for the Job	Client Liaison and Program Assistant Budget
$1 - $15,000	None required
$15,000 - $75,000	½ sd skill level I or II and ½ sd skill level III
$75,000 - $125,000	1 sd skill level I or II and 1 sd skill level III
$125,000- $175,000	1½ sd skill level I or II and 1½ sd skill level III
$175,000- $225,000	2 sd skill level I or II and 2 sd skill level III
$225,000 and greater	Add ½ sd skill level I or II and ½ sd skill level III for each $50,000 increase in budget

Client Liaisons are sometimes involved in detailed scoping and team formulation activities that may require additional time for a particular job. The Client Liaison will contact the Team Leader in those instances.

If you have questions or concerns about our office, the MIS, etc., please contact any of the Client Liaisons.