Replacement programs and product recalls

Replacement programs

HP participates in voluntary replacement programs for components or products that may cause functionality issues but are not related to a safety hazard.

Recalls

In cooperation with the U.S. Consumer Product Safety Commission, HP participates in voluntary recall programs when a defective part is shown to cause a potential safety hazard.

» HP Fax 1010 and 1010xi safety recall

In cooperation with the U.S. Consumer Product Safety Commission, on June 26, 2008, HP announced a voluntary recall and replacement program for HP Fax 1010 and 1010xi. Affected HP customers will be eligible to receive a rebate for qualified products.

» HP R707 Digital Camera Firmware Safety Recall

In cooperation with the U.S. Consumer Product Safety Commission, on June 6, 2006, HP announced a worldwide voluntary firmware safety update for the HP R707 camera. The free firmware update should be downloaded and installed in the R707 camera even if there is no intention to use the camera with a single use, non-rechargeable battery.

» HP notebook battery safety recall

In cooperation with the U.S. Consumer Product Safety Commission, on October 30, 2008, on April 20, 2006 and October 14, 2005, HP announced worldwide voluntary recall and replacement programs for batteries used in certain HP notebooks. HP customers affected by these programs will be eligible to receive a replacement battery for each verified, recalled battery, at no cost.

» HP L2035 Flat Panel Monitor Safety recall

On some L2035 Flat Panel Monitors, a ground clip may have been incorrectly installed within the inside plastic panel of the monitor, posing a potential for an electric shock hazard.

» HP business PC speaker power adapter safety recall

The power adapter used with certain HP Vectra speakers is not grounded.

» HP Deskjet and Photosmart consumer safety recall

On some products, the plug that connects the power cord to the printer may crack.