Consumer Protection
Consumers can file a complaint with our office and we will work to resolve the situation. In cases where there is a pattern of illegal business practices, the Consumer Protection Division may take legal action to enforce the law on behalf of the public. The office cannot, however, represent individuals in their private legal disputes.
The Consumer Protection Division also works to educate consumers so that they can avoid problems from the start. See our consumer tips on a wide range of topics, from automobiles to work-at-home schemes and everything in between.
Our office can also help health care consumers who have questions about or are having problems with their managed care company through our Managed Care Patient Assistance Program .
If you think you've been the victim of an illegal business deal, or if you
want to learn to be a smarter consumer, contact Attorney General Roy Cooper's
Consumer Protection Division via this website
or by telephone toll-free within North Carolina at (877)-5-NO-SCAM.