Benefits » Health Insurance » Healthcare Facilitator
The LANL Health Care Facilitator (HCF) is in the Lab's Benefit's Office to help you understand and obtain the full benefits and services available from your LANS-sponsored health plans. The HCF provides you with two primary services:
All information discussed with and services provided by the HCF are In Confidence, unless you give your permission to share it.
The LANL HCF assists members by
The HCF also serves the future needs of members by collecting aggregate data that can be used to improve health plan coverage, processes, and communications.
All active and retired LANL employees and their enrolled family members, as well as eligible surviving spouses and beneficiaries, are welcome to use this free service.
Contact the HCF when you
Please call the Benefits Office for assistance with these issues at 505-667-1806.
Call your health plan. A customer service representative there can explain the plan's policies and procedures. Issues can often be resolved if you work with your health plan member services. Member services contact information is provided on your insurance ID card or the following Web sites:
The following list includes actions you can take to properly manage your health care:
If you or your family members are covered by Medicare and you become eligible for employee medical coverage because of your rehired appointment, federal law requires that Medicare no longer be your primary payer. You are required to cancel your retiree medical coverage and enroll as an employee with Medicare as the secondary payer, or opt-out of LANS-sponsored medical coverage and have Medicare coverage only.
If you have received a letter to this effect or have questions, please contact the Lab's Benefits Office at 505-667-1806. For more information, refer to the Medicare Factsheet for LANL Employees and Retirees.