Changes and Cancellations

Campsite changes - A $6 non-refundable transaction fee per reservation is applied when a change is made to a reservation. All changes must be made through the Central Reservation Office before the arrival date, and must be made within the same park.

Cancellations– If a reservation is made online, the reservation can be cancelled online or through the Central Reservation Office, but if the reservation is made through the Central Reservation Office, then the reservation must be cancelled through the Central Reservation Office. To cancel, please call 1-800-678-2267 outside the Denver area, or 303-470-1144 during business hours.

If a reservation is cancelled 14 days or more prior to the arrival date, the camping fee will be refunded less the $8 NON-REFUNDABLE reservation fee and a $6 cancellation fee. If a reservation is cancelled 13 days or less prior to the arrival date, the $8 reservation and the first night's camping fee are NON-REFUNDABLE.  If canceling a reservation after your date of arrival or departing early from the park, then the park must process a request for refund. The refund will be based upon the number of nights left on the reservation less the cancellation fee and first night's camping fee. A refund check will be processed and will take 4-6 weeks for delivery.

Refunds – When a reservation is cancelled through the Central Reservation Office, a credit is applied to the credit card used for the original purchase. If the reservation was paid by check, money order, traveler's check or cash, a refund check will be processed and will take about 4-6 weeks to receive. If the refund request is submitted to and processed by a park area, then only a check refund will be processed which takes about 4-6 weeks. The appropriate cancellation and transfer/change fees will be deducted from your refund.

Mother Nature Policy – No refunds will be given for bugs, bad weather, campfire bans, or low lake water!