How will
I know my order has been processed?
You will receive an e-mail confirming your order. Please be sure
to include a correct e-mail address. If you do not receive a confirmation
e-mail, please contact us.
How can I track my order?
Go to http://orders.sare.org/.
You will need your confirmation number, invoice number or shipping
address. This system will only provide tracking information for
paid orders. For tracking information on your order for free items,
please call (301) 504-5411 or email
tech@sare.org
.
How can I return an item?
All returns must be sent to the address below. Returns are subject
to a $7 restock fee per order. Returns sent to any other address
may have a rerouting fee applied.
SARE Outreach Returns
9 Jay Gould Court
Waldorf, MD 20602
What happens if an item is out of stock?
You will not be charged for an item until it is in stock. The rest
of your order will be shipped immediately, and you will be shipped
the out-of-stock item as soon as it returns to inventory. Your shipping
charge will be prorated per delivery.
Does SARE
Outreach offer bulk discounts?
Bulk book discounts are available as follows:
• 10-24 Books or CDs = 25% off
• 25 Books or CDs = 50% off
• Bulk discounts are not available for The New Farmer's Market.
How will SARE Outreach protect my privacy?
SARE Outreach does not sell its mailing list for any reason. Periodically,
we conduct joint promotions with other organizations or programs
to meet similar educational goals. Those instances are limited to
a single use, and subject to SARE Outreach’s express approval.
If you do not want to be contacted by SARE Outreach for these or
other promotional purposes, please call (301) 504-5411 or email
tech@sare.org
and ask to be added to our “Do Not Mail” list.
Is it safe to order online?
We have taken precautions to ensure the security and privacy of
your personal information. All information gathered during the checkout
process is conducted on a secure server over a Secure Socket Layer
(SSL) connection to encrypt all of your personal information, including
credit card number, name, and address, so that it cannot be read
as the information travels over the Internet. If you are using a
Netscape browser, look for a small key in the bottom right corner
of your browser. If you are using Internet Explorer, look for a
small lock in the bottom right corner of your browser.
Why am I being prompted for credit
card information on a free order?
Your browser may be using a cached page. Please consider one of
the following options:
Use a
different web browser;
Delete
the temporary files and cookies stored on your hard drive, then
place your order again;
Visit our
How to Order page for other ordering options.
We apologize for the inconvenience, and welcome your feedback.
I have a question not answered by any
of the above. How do I get in touch with someone at SARE?
If you have a question about your order, please contact us.
If you have questions about SARE Outreach, the SARE program, want
to leave feedback, or are having trouble resolving a problem with
your order, please call (301) 504-6425 or email coordinator@sare.org.
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