To report a safety or quality care issue you may contact any staff member.

Examples of appropriate issues include —

• patient rights
• care of patients
• safety
• infection control
• medication use and security
• environment of care

Mountain Home VAMC Patient Safety Manager

You may also call the Mountain Home VAMC Patient Safety Manager at (423) 926-1171, ext. 7306.  The Patient Safety Manager will appreciate the opportunity to address your concerns.

The Joint Commission

The Joint Commission (formerly known as The Joint Commission on Accreditation of Healthcare Organizations) suggests the following — If you have a safety or quality of care concern which has been unresolved through hospital management, employees and patients have the right to contact The Joint Commission by dialing 1-800-994-6610 or email complaint@jointcommission.org. Disciplinary action may not be taken against any employee or patient who reports a safety or quality concern to The Joint Commission.