VAMC Mountain Home strives to always provide the highest quality of healthcare to the veterans of our nation.  We also strive to excel in the manner in which we provide that care.  Although our focus is on our veterans, we realize that our customers also include family members, visitors, and the community.

We recognize there may be times when a patient or family member has an issue which requires our attention.  Because the best time to let us know of any concern or question is at the time it happens - so we can resolve it as quickly as possible - we have established several programs to assist you.

Patient Advocates

VAMC Mountain Home has on staff two highly-skilled patient advocates who are eager to help you with your concern in a timely manner. The Patient Advocates —

• serve as liaisons between patients and the medical center
• act on the patient's behalf
• help patients understand their rights and responsibilities

Evelyn Bolton
(423) 926-1171, extension 2495

Larry Forbes
(423) 926-1171, extension 3596

The VA has also establised an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

Service Excellence Committee

The Service Excellence Committee will address issues which arise at this medical center that could or will affect the quality of customer service provided to our patients, visitors, staff and community at large.  The Co-Chairs of the committee are:

Theodore Bleck-Doran, Chief of Chaplain Services
Building 200, Room A018
(423) 926-1171, extension 2415

Lin Stevens, RN, Nurse Manager
Building 200, Ward C-1

Suggestion/Comments Boxes

Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. There are Suggestion/Comment boxes with comment cards located throughout the medical center for you to express a concern, make a suggestion, or give a compliment.

Outpatient Survey

During your outpatient visit, you may receive a paper survey of questions to take with you throughout your visit.  This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your survey anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.