Louisville VAMC strives to always provide the highest quality of care to the veterans of our nation who call the Louisville area home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Service Level Patient Advocates

No matter which service you visit when you come to the Louisville VA Medical Center, you will always be able to find one of our many service level patient advocates. The service level patient advocate can address and resolve your concern at the point of contact.  You can easily identify our service level patient advocates by a red, white, and blue lanyard.

Patient Advocates

Louisville VAMC has two highly-skilled patient advocates on staff who are eager to help you with your concern in a timely manner. The Patient Advocates —

• serve as liaisons between patients and the medical center
• act on the patient's behalf
• help patients understand their rights and responsibilities

Our patient advocates are located on the 1st floor of the medical center in Room A113.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Tell the Director Boxes

Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. There are 'Tell the Director' boxes with comment cards located throughout the medical center for you to express a concern, make a suggestion, or give a compliment.

Survey of Healthcare Experience of Patients (SHEP)

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.