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Organizational Surveys
National Quality Improvement Survey (NQIS)
To date, the MDRC has completed three administrations of the National Quality
Improvement Survey (NQIS): 1997, 1998 and 2000. The NQIS included measures
of general organization culture, based on the conceptual model articulated by
Zammuto and Krakower (1991), and quality focus, based on the concepts of total
quality management and continuous quality improvement (TQM/CQI). The NQIS
data are available for use by other VA health services researchers.
Data regarding
general organization culture will be collected again in early FY 2004 in
conjunction with the national VA employee survey.
References
Zammuto, R.F. and Krakower, J.Y. (1991). Quantitative
and qualitative studies of organizational culture. Research in
organizational change and development, 5, 83-114.
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