Front
Office/Administration
- Reduce patient wait time (Improve Flow)
- Streamline Scheduling
- Consider "open-access" scheduling
- Improve phone service
- Reminder calls
- Separate lines for appointments, refills,
other business
Preventive Care
- Track immunization records
- Smoking Cessation Program
- Patient reminders for annual procedures like
mammography and colonoscopy
- Community outreach
Information Technology
- Patient registries
- Disease management software
- Internet Access
- E-mail correspondence with patients and other
professionals
- Electronic medical records
Disease Management
- Implement evidence-based practice guidelines
- Develop disease management flowsheets
- Patient education and self-monitoring training
- Group Care
- Assemble disease registry
- Patient reminder systems
- Improve referral monitoring
Business Office
- Improve coding and billing practices
- Update patient demographic data
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