#349 | Remedy - NIH Central Service Ticket System |
Description: | |
Remedy's Action Request System was chosen as the NIH Help Desk's central customer service ticket system and is in use by various other organizations across the NIH. Features of the Central System include:
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Objectives: | |
Upon completion of this course, the student will be able to:
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Who should attend: | |
Anyone interested in implementing customer request tracking automation or wishing to understand how Remedy works at NIH | |
Instructor(s): | |
Jerry Bosley Division of Customer Support, CIT |
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Time Required: | |
3 hours | |
Sections Available: | ||||
-- Concluded -- | 349-09F | November 6 | 1:00 - 4:00 | Fernwood Building, Lower Level Classroom - 1NW02 |
NOTE: Although this course has already taken place, we'll put you on a waiting list for the next available session. |
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