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Administration for Children and Families US Department of Health and Human Services
The Office of Child Support EnforcementGiving Hope and Support to America's Children

Welcome to CSE Folder

Child Support Material

Customer Survey

Case workers

Business Results

  • More complete and accurate information
  • Improved customer education
  • Increased customer satisfaction

Business Results

Bar Chart of Business Results

Business Results

Bar Chart of Business Results

Business Results

  • Customer satisfaction with CSE increased by 7.6 %
  • Knowledge CSE requirements increased
  • Knowledge of CSE services increased
  • Satisfaction with educational video

Lessons Learned

If we only knew when a hurricane would hit....

Lessons Learned

Before beginning a collaborative effort....

  • Each program must understand and agree on the terminology and procedure details.
  • Determine the effects of change in the partner agency's policy, procedure and organization.

Lessons Learned

  • Applicants needed help logging into the virtual interview
  • On site technical support

Future Possibilities

  • Centralized interviews
  • Highly trained interview staff
  • Standardization
  • Beyond this project