Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
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1 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | 0 |
2 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 80 | 78 |
3 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness qualifiers resulting from annual external audit of FDA finanical books. | 0 | 0 | 0 |
4 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 - prior to UFMS deployment on April 25, 2005 | -2 | 0 |
5 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | 0 estimated as of 7/31/2007 |
6 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 82 | 79 estimated as of 7/31/2007 |
7 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | 0 estimated as of 7/31/2007 |
8 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -2 | -5 estimated as of 7/31/2007 |
9 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
10 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 81 | TBD at end of the period. |
11 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
12 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -3 | TBD at end of the period. |
13 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
14 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 83 | TBD at end of the period. |
15 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
16 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -4 | TBD at end of the period. |
17 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
18 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 84 | TBD at end of the period. |
19 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
20 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -5 | TBD at end of the period. |
21 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
22 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 85 | TBD at end of the period. |
23 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
24 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -6 | TBD at end of the period. |
25 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
26 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 86 | TBD at end of the period. |
27 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
28 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -7 | TBD at end of the period. |
29 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
30 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 87 | TBD at end of the period. |
31 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
32 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -8 | TBD at end of the period. |