Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
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1 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Cumulative percentage of errors detected by testing contractor prior to release | 90% | 100% | 91% |
2 | 2006 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Accuracy of Service or Product Delivered | Average score of CWF Host Survey following a production release | 4 | 5 (scale of 1 to 5, 5 = excellent, 1 = failure) | 4.78 |
3 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Timeliness | Number of software releases implemented within the specified time frame | 4 of 4 | 4 of 4 | 4 of 4 |
4 | 2006 | S.O. 2.3 - Promote and encourage preventive health care, including mental health, lifelong healthy behaviors, and recovery | Technology | Accessibility | Percentage of system availability during processing hours | 96% | 98% | 98% |
5 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Cumulative percentage of errors detected by testing contractor prior to release | 91% | 100% | TBD |
6 | 2007 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Accuracy of Service or Product Delivered | Cumulative percentage of release hours per problem | 4.78 | 5 (scale of 1 to 5, 5 = excellent, 1 = failure) | TBD |
7 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Timeliness | Number of software releases implemented within specified time frame | 4 of 4 | 4 of 4 | TBD |
8 | 2007 | S.O. 2.3 - Promote and encourage preventive health care, including mental health, lifelong healthy behaviors, and recovery | Technology | Accessibility | Percentage of system availability during processing hours | 98% | 98.5% | TBD |
9 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Cumulative percentage of errors detected by testing contractor prior to release | TBD | 100% | TBD |
10 | 2008 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Accuracy of Service or Product Delivered | Cumulative percentage of release hours per problem | TBD | 5 (scale of 1 to 5, 5 = excellent, 1 = failure) | TBD |
11 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Timeliness | Number of software releases implemented within specified time frame | TBD | 4 of 4 | TBD |
12 | 2008 | S.O. 2.3 - Promote and encourage preventive health care, including mental health, lifelong healthy behaviors, and recovery | Technology | Accessibility | Percentage of system availability during processing hours | TBD | 98.5% | TBD |
13 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Cumulative percentage of errors detected by testing contractor prior to release | TBD | 100% | TBD |
14 | 2009 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Accuracy of Service or Product Delivered | Cumulative percentage of release hours per problem | TBD | 5 (scale of 1 to 5, 5 = excellent, 1 = failure) | TBD |
15 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Timeliness | Number of software releases implemented within specified time frame | TBD | 4 of 4 | TBD |
16 | 2009 | S.O. 2.3 - Promote and encourage preventive health care, including mental health, lifelong healthy behaviors, and recovery | Technology | Accessibility | Percentage of system availability during processing hours | TBD | 98.5% | TBD |
17 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Cumulative percentage of errors detected by testing contractor prior to release | TBD | 100% | TBD |
18 | 2010 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Accuracy of Service or Product Delivered | Cumulative percentage of release hours per problem | TBD | 5 (scale of 1 to 5, 5 = excellent, 1 = failure) | TBD |
19 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Timeliness | Number of software releases implemented within specified time frame | TBD | 4 of 4 | TBD |
20 | 2010 | S.O. 2.3 - Promote and encourage preventive health care, including mental health, lifelong healthy behaviors, and recovery | Technology | Accessibility | Percentage of system availability during processing hours | TBD | 98.5% | TBD |
21 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Cumulative percentage of errors detected by testing contractor prior to release | TBD | 100% | TBD |
22 | 2011 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Accuracy of Service or Product Delivered | Cumulative percentage of release hours per problem | TBD | 5 (scale of 1 to 5, 5 = excellent, 1 = failure) | TBD |
23 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Timeliness | Number of software releases implemented within specified time frame | TBD | 4 of 4 | TBD |
24 | 2011 | S.O. 2.3 - Promote and encourage preventive health care, including mental health, lifelong healthy behaviors, and recovery | Technology | Accessibility | Percentage of system availability during processing hours | TBD | 98.5% | TBD |
25 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Cumulative percentage of errors detected by testing contractor prior to release | TBD | 100% | TBD |
26 | 2012 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Accuracy of Service or Product Delivered | Cumulative percentage of release hours per problem | TBD | 5 (scale of 1 to 5, 5 = excellent, 1 = failure) | TBD |
27 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Timeliness | Number of software releases implemented within specified time frame | TBD | 4 of 4 | TBD |
28 | 2012 | S.O. 2.3 - Promote and encourage preventive health care, including mental health, lifelong healthy behaviors, and recovery | Technology | Accessibility | Percentage of system availability during processing hours | TBD | 98.5% | TBD |
29 | 2013 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Cumulative percentage of errors detected by testing contractor prior to release | TBD | 100% | TBD |
30 | 2013 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Accuracy of Service or Product Delivered | Average score of CWF Host Survey following a production release | TBD | 5 (scale of 1 to 5, 5 = excellent, 1 = failure) | TBD |
31 | 2013 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Timeliness | Number of software releases implemented within specified time frame | TBD | 4 of 4 | TBD |
32 | 2013 | S.O. 2.3 - Promote and encourage preventive health care, including mental health, lifelong healthy behaviors, and recovery | Technology | Availability | Percentage of system availability during processing hours | TBD | 98.5% | TBD |