Best Practices/Good Ideas
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Mission
(http://www.ors.utah.gov/ors_mission.htm)
The mission of the Office of Recovery Services (ORS) is to serve children and families by promoting independence through responsible parenthood and to ensure public funds are used appropriately. This reduces costs to public assistance programs.
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Centralized Collections/Disbursement
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Change in Fee Amounts
(http://www.ors.utah.gov/change_in_fee_amounts.htm)
Effective April 1, 2002, based on the decision of the Utah State Legislature, the administrative fee for child support services will increase from $3.50 per payment to $ 5.00 per payment up to a maximum of $10.00 per month.
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Direct Deposit/EFT
(http://www.ors.utah.gov/direct_deposit.htm)
To sign up for direct deposit
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Pay by Credit Card
(http://www.ors.utah.gov/credit_card.htm)
If you wish to make a payment using a Visa, MasterCard, Discover Card, or American Express over the phone.
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Pay by Western Union
(http://www.ors.utah.gov/western_union.htm)
Western Union payment services for child support
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Payment Information
(http://www.ors.utah.gov/payment_info.htm)
Links to information on payments
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Customer Service
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24- hour Automated Information System (AIS)
(http://www.ors.utah.gov/FAQ_AIS.htm)
Information is provided here about the 24 hour automated information system,
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Child Support Services
(http://www.ors.utah.gov/child_support_services.htm)
ORS serves children and families by promoting independence through responsible parenthood. In accordance with Federal and State laws, rules, policies and procedures, the ORS Child Support Services teams locate parents, establish paternity, establish obligations for financial and medical support and enforce those obligations when necessary.
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Child Support Services & Information (HTML)
(http://www.ors.utah.gov/word_docs/Ania%20ORS%20WEB.htm)
The Office of Recovery Services/Child Support Services (ORS/CSS) provides child support services under the Federal/State IV-D Child Support Program
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Child Support Services and Information (PDF file)
(http://www.ors.utah.gov/word_docs/Ania%20ORS%20WEB.pdf)
The Office of Recovery Services/Child Support Services (ORS/CSS) provides child support services under the Federal/State IV-D Child Support Program.
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Complaint Protocol
(http://www.ors.utah.gov/complaint_protocol.htm)
The Office of Recovery Services has implemented a process to resolve case-specific concerns.
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How to Contact ORS
(http://www.ors.utah.gov/contact_us.htm)
Important Information about Email Correspondence
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Interactive Case Access
(https://webapps.dhs.state.ut.us/web/ors_ica/ica)
User login page
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NEW!
(http://www.ors.utah.gov/interactive_web.htm)
Access ORS On-line Case Information via the Internet!
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Non-Custodial Parent FAQ
(http://www.ors.utah.gov/FAQ_for_ncp.htm)
Here you will find frequently asked questions with answers for the non-custodial parents.
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Obtaining Information
(http://www.ors.utah.gov/obtaining_info.htm)
The Office of Recovery Services provides a number of ways for constituents and others to obtain or report information.
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Electronic Funds Transfer [EFT]
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Direct Deposit/EFT
(http://www.ors.utah.gov/direct_deposit.htm)
To sign up for direct deposit
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Employment
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Employer Information
(http://www.ors.utah.gov/empl_info.htm)
Links for information for employers
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Employer Information
(http://www.ors.utah.gov/Empl_Info.htm)
Here the employer will find links to various information.
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Enforcement
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Financial Data Match
(http://www.ors.utah.gov/fdmp.htm)
The Financial Institution Data Matching Program was implemented as a result of the passage of the Personal Responsibility and Work Opportunity Reconciliation Act, or the Welfare Reform Act of 1996. This law provides that the Office of Recovery Services and banks, credit unions, and other financial institutions shall enter into agreements to provide information relating to accounts maintained by such institutions for residents of the State of Utah and other persons subject to child support laws.
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Links to Financial Data Match Forms
(http://www.ors.utah.gov/download_forms.htm)
Financial Institution Data Matching Program Agreements
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Support for Children in Care
(http://www.ors.utah.gov/support_for_children.htm)
As stated in the ORS mission statement, ORS serves children and families by promoting independence through responsible parenthood and ensures public funds are used appropriately. This reduces costs to public assistance programs.
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Support for Children in State Care or Custody-Frequently Asked Questions:
(http://www.ors.utah.gov/FAQ_CIC.htm)
Here you will find frequently asked questions with answers regarding support for children in state care or custody.
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Establishment of Orders
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The Co-Parenting Mediation Program
(http://www.utcourts.gov/mediation/cpm/)
About the Co-Parenting Mediation Program
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FIDM
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Financial Data Match
(http://www.ors.utah.gov/fdmp.htm)
The Financial Institution Data Matching Program was implemented as a result of the passage of the Personal Responsibility and Work Opportunity Reconciliation Act, or the Welfare Reform Act of 1996. This law provides that the Office of Recovery Services and banks, credit unions, and other financial institutions shall enter into agreements to provide information relating to accounts maintained by such institutions for residents of the State of Utah and other persons subject to child support laws.
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Links to Financial Data Match Forms
(http://www.ors.utah.gov/download_forms.htm)
Financial Institution Data Matching Program Agreements
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FPLS Access
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CSENet 2000 State Contact Information
(http://www.acf.hhs.gov/programs/cse/newhire/csenet/contacts/states/utah.htm)
The states with whom Utah is currently exchanging interstate information via CSENet.
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Federal Parent Locator Service (FPLS)
(http://www.ors.utah.gov/word_docs/LPLS.DOC)
FPLS for custody and parent-time purposes
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Locate
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CSENet 2000 State Contact Information
(http://www.acf.hhs.gov/programs/cse/newhire/csenet/contacts/states/utah.htm)
The states with whom Utah is currently exchanging interstate information via CSENet.
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Federal Parent Locator Service (FPLS)
(http://www.ors.utah.gov/word_docs/LPLS.DOC)
FPLS for custody and parent-time purposes
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Medical Support
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Medical Collections
(http://www.ors.utah.gov/bureau_of_mc.htm)
ORS strives to ensure public funds are used appropriately because this reduces costs to state programs. ORS accomplishes this mission by collecting medical reimbursement from responsible third parties to both reimburse and avoid state Medicaid costs.
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National/State Directories of New Hire
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Contacting Us
(https://jobs.utah.gov/newhire/contact.asp)
Contacting Utah New Hire Registry
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Internet Reporting Instructions
(https://jobs.utah.gov/newhire/internet.asp)
Employers can report new hires two ways through the internet. Both methods require membership registration. Once you have registered, you can use either method.
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Multi-State Employers
(https://jobs.utah.gov/newhire/rmultistate.asp)
Employers who employ workers in more than 1 state have the option to report all new hires to a single state in which the employer has employees.
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New Hire Login
(https://jobs.utah.gov/newhire/Login.asp)
Enter your Username and Password here to login to the DWS Newhire site.
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New Hire Registry
(http://jobs.utah.gov/newhire/)
Welcome to Utah's New Hire Registry web site for Employer Reporting.
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New Hire
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Contacting Us
(https://jobs.utah.gov/newhire/contact.asp)
Contacting Utah New Hire Registry
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Internet Reporting Instructions
(https://jobs.utah.gov/newhire/internet.asp)
Employers can report new hires two ways through the internet. Both methods require membership registration. Once you have registered, you can use either method.
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Multi-State Employers
(https://jobs.utah.gov/newhire/rmultistate.asp)
Employers who employ workers in more than 1 state have the option to report all new hires to a single state in which the employer has employees.
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New Hire Login
(https://jobs.utah.gov/newhire/Login.asp)
Enter your Username and Password here to login to the DWS Newhire site.
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New Hire Registry
(http://jobs.utah.gov/newhire/)
Welcome to Utah's New Hire Registry web site for Employer Reporting.
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Paternity
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Paternity Establishment-Frequently Asked Questions
(http://www.ors.utah.gov/FAQ_paternity.htm)
Frequently asked questions with answers on paternity establishment.
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Public Information/Outreach
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External Links
(http://www.ors.utah.gov/external_links.htm)
additional links containing child support information.
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Home Page for Utah
(http://www.ors.utah.gov)
Utah`s Child Support Enforcement Home page
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Review and Modification of Orders
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Calculate Child Support Amounts
(http://www.ors.utah.gov/FAQ_compute_cs.htm)
How to Request a Review and Links to Forms to Compute Support Amounts?
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