Best Practices/Good Ideas
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Role & Responsibilities of the CSE Agency
(http://www.dhhs.state.nc.us/dss/cse/geninfo.htm#role)
CSE agencies general guidelines and principles.
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Centralized Collections/Disbursement
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Automatic Bank Drafts
(http://www.dhhs.state.nc.us/dss/cse/eft.htm#P24_938)
Noncustodial parents (NCPs) who are not under an income withholding order have the option of making their child support payments through automatic bank drafts.
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Direct Deposit Services
(http://www.dhhs.state.nc.us/dss/cse/eft.htm#P62_3805)
The North Carolina Office of Child Support Enforcement (CSE) is now offering Direct Deposit services. Direct Deposit, also known as electronic funds transfer (EFT), means the automatic deposit of your child support payments directly into your checking account. Direct Deposit is available only for checking accounts at this time.
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NC Child Support Centralized Collections (NCCSCC)
(http://www.dhhs.state.nc.us/dss/cse/collections.htm)
This document provides centralized collection information for parents, employers, and lawyers.The NCCSCC operation collects and processes all child support payments in North Carolina at one central location.
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Payment Processing Center
(http://nc.smartchildsupport.com/default.asp)
The North Carolina Child Support Centralized Collections Payment Processing Center is dedicated to providing quality customer service to non-custodial parents and employers who need assistance with the child support payment process.
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Customer Service
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Child Support Enforcement Services
(http://www.dhhs.state.nc.us/dss/cse/cseservices.htm)
CSE services are available to anyone who wants or needs help in collecting child support through a network of state and locally run offices
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Contact Child Support Enforcement
(http://www.dhhs.state.nc.us/dss/cse/contact.htm)
The CSE Customer Service Center serves as the gateway for all questions from our customers. This number puts you in contact with the Voice Response Unit, which is available seven (7) days per week.
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Contact Information -NC Division of Social Services
(http://www.dhhs.state.nc.us/dss/contact/index.htm)
Have a question about the programs administered by DSS? Feel free to visit, call, or e-mail us OR contact the Care-Line, an information and referral line to help citizens receive information and referral on human service agencies in government, nonprofit agencies and support groups..
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Customer Service
(http://www.dhhs.state.nc.us/dss/cse/geninfo.htm#customer)
Anyone with a child support case can get information on their case using the web or telephone,
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Feedback Form
(http://www.ncchildsupport.com/FeedBackForm.jsp?dest=ecse)
By completing the feedback form questions or inquires are sent directly to a CSE representative.
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How To Get Help & Frequently Asked Questions(FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm)
Links to Frequently Asked Questions
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Information for Attorneys
(http://www.dhhs.state.nc.us/dss/cse/attorneys.htm)
Services that are available for Attorneys
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Information for Custodial Parents/Clients
(http://www.dhhs.state.nc.us/dss/cse/custodial.htm)
Information on services that are available for custodial parents/clients.
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Information for Noncustodial Parents (NCP)
(http://www.dhhs.state.nc.us/dss/cse/noncust.htm)
Information on services that are available for Noncustodial Parents (NCP)
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Local County Directory
(http://www.dhhs.state.nc.us/dss/local/index.htm)
Search for Child Support Enforcement Office addresses and phone numbers through input of search engine.
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Data
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2003 Fiscal Year Statistics
(http://www.dhhs.state.nc.us/dss/cse/statistics.htm)
Yearly statistics on cases, collections,and court orders.
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Distribution
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Distribution/ Disbursement (Noncustodial Parent FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm#P511_42883)
Frequently asked questions for the noncustodial parent.
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Electronic Funds Transfer [EFT]
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Automatic Bank Drafts
(http://www.dhhs.state.nc.us/dss/cse/eft.htm#P24_938)
Noncustodial parents (NCPs) who are not under an income withholding order have the option of making their child support payments through automatic bank drafts.
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Direct Deposit Services
(http://www.dhhs.state.nc.us/dss/cse/eft.htm#P62_3805)
The North Carolina Office of Child Support Enforcement (CSE) is now offering Direct Deposit services. Direct Deposit, also known as electronic funds transfer (EFT), means the automatic deposit of your child support payments directly into your checking account. Direct Deposit is available only for checking accounts at this time.
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Employer New Hire Reporting
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New Hire Reporting
(https://newhirereporting.com/NewHireFunctions/logon.asp?State=NC&SessionID=)
Registered employers can log on to report new hires.
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Employment
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Employer remittance documents
(http://www.smartchildsupport.com/)
An ID and password are required to login this site.
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General Information (EFT/EDI)
(http://www.dhhs.state.nc.us/dss/cse/eft.htm#P8_168)
Electronic Funds Transfer/Electronic Data Interchange (EFT/EDI) technology allows employers to transfer child support wage withholdings to the North Carolina CSE program through North Carolina Child Support Centralized Collections (NCCSCC).
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Income Withholding Information
(http://www.dhhs.state.nc.us/dss/cse/IW_Info.htm#TopOfPage)
Important information that employers need to know about withholding income from their employees for child support payments:
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Information for Employers
(http://www.dhhs.state.nc.us/dss/cse/employers.htm)
The employer services and role & responsibilities of the employer.
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Medical Support Information
(http://www.dhhs.state.nc.us/dss/cse/MedSuppt_Info.htm#TopOfPage)
Links to information on the National Medical Support Notice (NMSN).
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North Carolina Statutes Relating to Child Support
(http://www.dhhs.state.nc.us/dss/cse/statutes.htm)
Access the state statutes
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Enforcement
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Enforcement (General Public FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm#P156_9596)
Frequently asked questions about child support enforcement
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Income Withholding (Noncustodial Parent FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm#P527_44167)
Frequently asked questions about income withholding
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Tax Intercept (General Public FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm#P215_15355)
Frequently asked questions about the intercept of federal and/or state tax refund of an obligor/noncustodial parent (NCP) who owes past due child support
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Establishment of Cases |
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| | Intake (Applying for Services) |
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Application for Child Support Services
(http://www.dhhs.state.nc.us/dss/cse/application.htm)
The Child Support Application is available in two formats for downloading - pdf and word.
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Establishment of Orders
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Establishing Support (General Public FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm#P109_6740)
Frequently asked questions about child support establishment
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Establishing Support (Noncustodial Parent FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm#P453_37368)
Frequently asked questions for the noncustodial parent
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North Carolina Child Support Guidelines
(https://nddhacts01.dhhs.state.nc.us/home.jsp?TargetScreen=WorkSheet.jsp)
The calculation of child support is governed by North Carolina Child Support Guidelines established by the Conference of Chief District Court Judges.
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FPLS Access
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CSENet 2000 State Contact Information
(http://www.acf.hhs.gov/programs/cse/newhire/csenet/contacts/states/northcarolina.htm)
The states with whom North Carolina is currently exchanging interstate information via CSENet.
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Forms/Reporting
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2003 Fiscal Year Statistics
(http://www.dhhs.state.nc.us/dss/cse/statistics.htm)
Yearly statistics on cases, collections,and court orders.
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Health Insurance
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Employer Responsibilities
(http://www.dhhs.state.nc.us/dss/cse/MedSuppt_Info.htm#P42_3046)
After receiving the NMSN, employers are required to transfer Part B to the health insurer or health care plan administrator within twenty (20) business days.
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National Medical Support Notice
(http://www.dhhs.state.nc.us/dss/cse/MedSuppt_Info.htm#P18_942)
When the court orders noncustodial parents (NCPs) to provide employment-related health care coverage for their dependent child(ren), the NMSN is used to provide a means of communication between CSE agencies, employers, and group health plan administrators regarding the NCP's medical support obligations.
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Plan Administrator Responsibilities
(http://www.dhhs.state.nc.us/dss/cse/MedSuppt_Info.htm#P66_5901)
The plan administrator must complete the "Plan Administrator Response" section of Part B and return it to the local CSE agency within forty (40) business days after the date on the National Medical Support Notice
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Interstate
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Interstate (Custodial Parent/Client FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm#P396_32114)
Interstate case processing provides for the same child support services as in any local case.
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Interstate (General Public FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm#P227_17239)
Frequently asked questions about interstate child support cases
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Locate
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CSENet 2000 State Contact Information
(http://www.acf.hhs.gov/programs/cse/newhire/csenet/contacts/states/northcarolina.htm)
The states with whom North Carolina is currently exchanging interstate information via CSENet.
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Child Support Enforcement LOCATE
(http://info.dhhs.state.nc.us/olm/manuals/dss/cse/man/CSEcH-06.htm)
Location assistance
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Location of Noncustodial Parents (NCPs)
(http://www.dhhs.state.nc.us/dss/cse/cseservices.htm#location)
NCPs must be located before any actions to establish paternity and support or to enforce a child support order can take place.
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Manuals
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North Carolina Child Support Enforcement Handbook
(http://info.dhhs.state.nc.us/olm/manuals/dss/cse/man/index.htm)
This manual which provides information on the various aspects of child support enforcement.
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Medical Support
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Employer Responsibilities
(http://www.dhhs.state.nc.us/dss/cse/MedSuppt_Info.htm#P42_3046)
After receiving the NMSN, employers are required to transfer Part B to the health insurer or health care plan administrator within twenty (20) business days.
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National Medical Support Notice
(http://www.dhhs.state.nc.us/dss/cse/MedSuppt_Info.htm#P18_942)
When the court orders noncustodial parents (NCPs) to provide employment-related health care coverage for their dependent child(ren), the NMSN is used to provide a means of communication between CSE agencies, employers, and group health plan administrators regarding the NCP's medical support obligations.
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Plan Administrator Responsibilities
(http://www.dhhs.state.nc.us/dss/cse/MedSuppt_Info.htm#P66_5901)
The plan administrator must complete the "Plan Administrator Response" section of Part B and return it to the local CSE agency within forty (40) business days after the date on the National Medical Support Notice
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National/State Directories of New Hire
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Compliance
(https://newhirereporting.com/nc-newhire/compliance.asp?State=NC&SessionID=)
How does the State ensure I am reporting?
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Contact Us
(https://newhirereporting.com/SharedPages/contact.asp?State=NC&SessionID=)
Send us feedback, request technical support or customer service.
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Electronic Reporting
(https://newhirereporting.com/nc-newhire/electronic.asp?State=NC&SessionID=)
Reporting new hires electronically benefits employers in a number of ways
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Frequently Asked Questions
(https://newhirereporting.com/nc-newhire/faq.asp?State=NC&SessionID=)
All you need to know about new hire reporting.
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Multistate Reporting
(https://newhirereporting.com/sharedpages/multistate.asp?State=NC&SessionID=)
If you are an employer with employees in more than one state, you are a multistate employer.
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Public Relations / Outreach
(https://newhirereporting.com/nc-newhire/PROutreach.asp?State=NC&SessionID=)
Help Us Spread the Word About the Benefits of New Hire Reporting
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Reporting Basics
(https://newhirereporting.com/nc-newhire/instruct.asp?State=NC&SessionID=)
Learn about new hire reporting and find out about our convenient reporting options.
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Welcome to the North Carolina Directory of New Hires
(https://newhirereporting.com/nc-newhire/default.asp)
This site will provide you with information about reporting new hires including reporting online and other reporting options!
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New Hire
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Compliance
(https://newhirereporting.com/nc-newhire/compliance.asp?State=NC&SessionID=)
How does the State ensure I am reporting?
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Contact Us
(https://newhirereporting.com/SharedPages/contact.asp?State=NC&SessionID=)
Send us feedback, request technical support or customer service.
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Electronic Reporting
(https://newhirereporting.com/nc-newhire/electronic.asp?State=NC&SessionID=)
Reporting new hires electronically benefits employers in a number of ways
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Frequently Asked Questions
(https://newhirereporting.com/nc-newhire/faq.asp?State=NC&SessionID=)
All you need to know about new hire reporting.
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Multistate Reporting
(https://newhirereporting.com/sharedpages/multistate.asp?State=NC&SessionID=)
If you are an employer with employees in more than one state, you are a multistate employer.
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New Hire Reporting
(https://newhirereporting.com/NewHireFunctions/logon.asp?State=NC&SessionID=)
Registered employers can log on to report new hires.
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Public Relations / Outreach
(https://newhirereporting.com/nc-newhire/PROutreach.asp?State=NC&SessionID=)
Help Us Spread the Word About the Benefits of New Hire Reporting
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Reporting Basics
(https://newhirereporting.com/nc-newhire/instruct.asp?State=NC&SessionID=)
Learn about new hire reporting and find out about our convenient reporting options.
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Welcome to the North Carolina Directory of New Hires
(https://newhirereporting.com/nc-newhire/default.asp)
This site will provide you with information about reporting new hires including reporting online and other reporting options!
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Offset/Intercept/Liens
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Income Withholding (Noncustodial Parent FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm#P527_44167)
Frequently asked questions about income withholding
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Tax Intercept (General Public FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm#P215_15355)
Frequently asked questions about the intercept of federal and/or state tax refund of an obligor/noncustodial parent (NCP) who owes past due child support
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Paternity
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Paternity (General Public FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm#P85_4165)
Frequently asked questions about paternity
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Paternity (Noncustodial Parent FAQs)
(http://www.dhhs.state.nc.us/dss/cse/help.htm#P434_35626)
Frequently asked questions of the noncustodial parent.
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Public Information/Outreach
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Brief History of the CSE Program
(http://www.dhhs.state.nc.us/dss/cse/geninfo.htm#history)
N.C. General Statutes 110-128 through 110-142 established North Carolina's CSE program.
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County Staff Information
(http://www.dhhs.state.nc.us/dss/county/index.htm)
This page was developed to give the local county Department of Social Services staff and local partners a central location to find information.
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General Information
(http://www.dhhs.state.nc.us/dss/cse/geninfo.htm)
General Information about Child Support.
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Glossary of Terms
(http://www.dhhs.state.nc.us/dss/cse/glossary.htm)
Definitions of child support terms.
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Home Page for North Carolina
(http://www.dhhs.state.nc.us/dss/cse/index.htm)
North Carolina Child Support Enforcement Home page
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Information for General Public
(http://www.dhhs.state.nc.us/dss/cse/genpub.htm)
CSE services are available to any individual who has custody of a child who needs support.
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North Carolina CSE Organization
(http://www.dhhs.state.nc.us/dss/cse/geninfo.htm#organization)
The Governor of North Carolina has designated the N.C. Department of Health and Human Services (DHHS) as the CSE Agency.
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Welcome Parents
(http://www.ncchildsupport.com/parents.jsp)
Child Support information for parents
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Welcome to North Carolina eChild Support
(http://www.ncchildsupport.com/)
Here you will find complete child support information and be able to conduct transactions, whether you are a parent, an employer, or a child support worker.
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What is Child Support Enforcement?
(http://www.dhhs.state.nc.us/dss/cse/geninfo.htm#What)
Child Support Enforcement (CSE) works to ensure that both parents are responsible for the financial support of their children to the best of their ability
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