The Employee/Member Self Service (E/MSS) allows you, as a Department of Defense Military Member, Civilian Employee, Military Retiree or Annuitant to make certain changes to your pay information (https://mypay.dfas.mil/mypay.aspx). A temporary PIN is required to access E/MSS, you must fax or mail the following information to DFAS in order to establish a new temporary PIN:

• Name
• SSN
• Copy of your government photo ID.
• Daytime phone number
• Signature

Fax this information to:
DFAS-Cleveland/PMCAA
Attention: E/MSS
Fax: 216-522-5800

Your new Temporary PIN will be set to the last five numbers of your SSN. Please wait at least two business days before attempting to use your new temporary PIN. You will not receive any notification that your temporary PIN has been reset. You can try the new temporary PIN at least two business days after faxing your request. You can change your PIN number once you have gained access to the site.