Assistance Available

Lab Customer Service Representatives (CSRs):

The lab is staffed with student workers who provide basic assistance for customers in the lab. The Lab CSRs will assist or train users with:

• Checking in/out

• Starting a workstation 

• Choosing an application 

• Loading an application 

• Basic functions: print, save 

• How to answer questions with online help or manuals

CSRs may NOT touch keyboards when providing assistance.

CSRs are NOT subject tutors.

CSRs are NOT to do work for Lab Patrons.

While some CSRs working in the Willis Lab may be extensively familiar with a specific software package, other CSRs may not be able to answer all of your questions. They are students too. Any additional assistance you receive, outside of the functions listed above, are skills unique to that CSR. Do not expect all CSRs to have the same level of expertise. Keep in mind that the CSRs must assist all the students in the lab, which can be up to 40 patrons. Also, remember CSRs are required to assist patrons with the basics (bulleted items listed above) prior to addressing more in depth questions. You may be able to answer your own question via Online Help. Most software packages have an online help section with the entire User's Manual online for you to use. Several sections include easy to follow examples and demonstrations on how to format, use functions, or wizard/coaches.

A list of Willis 24 Hour General Access Computer Lab Software

Some online help and documentation for our software

Adaptive resources in the Willis 24 Hour General Access Computer Lab