General Information
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Joan Marie Clay
Area: Hospitality Management
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1155 Union Circle # 311100 Denton, TX 76203-5017
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Research Area
- Legal/Human Resources
- Legal/Technology Management
- Truth-in-Menu/Foodservice
- Educational Program Development
Education
Degree |
Major | Institution |
Ph.D. |
Personnel and Industrial Relations | UNT |
M.S. |
Life Sciences | Indiana State University |
B.S. Ed |
Biology | Northern Illinois University |
Significant Awards
Date |
Award | Sponsoring Organization |
2006 |
Excellence Award – Service to the University | UNT |
2005 |
Bridge Builder Award | National Coalition Building Institute |
| 2003 | Best Conference Paper | International CHRIE |
| 2001 | Woman of the Year | Southwest Food Service News |
| 2001 | Career Women Building the Foundation for Life | Denton Record Chronicle |
Selected Publications
Recognized as National Research Scholar in Hospitality Management. Cited in Samenfink, W.H. and Rutherford, D. G. (2002) Most frequent contributors to the hospitality literature: A ten-year update. Journal of Hospitality & Tourism Education. 14 (3), 5-15.
Publications in Refereed Journals: (R=refereed)
Mills, J.E., Han,J.H,& Clay,J.M. (2008). Accessibility of Hospitality & Tourism websites: A Challenge for visually impaired persons. Cornell Hospitality Quarterly. 49(1)28-42. R
Mills, J.E., Clay, J.M., Parsa, H.G., & Ismail, J.A. (2003) Restaurants in the sky: Consumer preference for brand name foods in-flight. Journal of Foodservice Business Research. 6 (1) 45-63. R
Mills, J. & Clay, J.M. (2002) Wanted! The perfect in-flight meal. Foodservice Research International, 13 (3), 147-162. R
Mills, J. & Clay, J.M. (2001) The truth-in-menu law and restaurant consumers. Foodservice Research International. 13 (2) 69-82. R
Mills J., Hu, B., Beldona, S. & Clay, J.M. (2001) Cyberslacking! A wired-workplace liability issue. Cornell Hotel and Restaurant Administration Quarterly. 42 (5) 34- 47. R
Mills, J., Wong-Ellison, C., Werner, W. & Clay, J.M. (2001). Employer liability for telecommuting employees. Cornell Hotel and Restaurant Administration Quarterly. 42 (5) 48-59. R
Mills, J & Clay, J.M. (2001) Consumer attitude toward adding branded quick-service foods to in-flight meals. Journal of Restaurant & Foodservice Marketing, 4 (3), 99-112. R
Clay, R.J. & Clay, J.M. (2000) Mandatory continuing professional education or mandatory hours: Which do you choose? The CPA Journal, 70 (5) 34-37. R
Mills, J., Graham, K., Jeha, M., Kim, Y. & Clay, J.M. (2000) Show me your service: The paradigm of student customer satisfaction revisited. Journal of Hospitality & Tourism Education, 12 (2) 24-31. R
Mills, J. & Clay, J.M. (2000) You’ve got trouble! Managing e-mail liability. Cornell Hotel and Restaurant Administration Quarterly, 41 (5) 64-71. R
Emenheiser, D.A., Clay, J.M. & Palakurthi, R.R. (1998). Profiles of successful restaurant managers for recruitment and selection in the U.S. International Journal of Contemporary Hospitality Management 10 (2), 54-62. R
Clay, J.M. & Stephens, E.C. (1996). The defamation trap in employee references. Cornell Hotel and Restaurant Administration Quarterly, 37 (2), 18-24. R
Clay, J.M. & Stephens, E.C. (1996). Child labor laws and the hospitality industry. Cornell Hotel and Restaurant Administration Quarterly, 37 (6), 20-25. R
Clay, J.M., Emenheiser, D.A., & Bruce, A.R. (1995). Healthful menu offerings in restaurants: A survey of major U.S. chains. Journal of Foodservice Systems, 8 (2), 91-101. R
Clay, J.M. & Stephens, E.C. (1995). Union organizers' access to hotels' private property. Cornell Hotel and Restaurant Administration Quarterly, 36 (2), 20-28. R
Clay, J.M. & Stephens, E.C. (1995). Liability for negligent hiring: The importance of background checks. Cornell Hotel and Restaurant Administration Quarterly, 36 (5), 74-81. R
Clay, J.M. & Stephens, E.C. (1994). An analysis of absenteeism arbitration cases: Factors used by arbitrators in making decisions. International Journal of Conflict Management, 5 (2), 130-142. R
Clay, J.M. & Stephens, E.C. (1994). Employee protected concerted activity: Hospitality industry implications. Cornell Hotel and Restaurant Administration Quarterly, 35 (5), 12-15. R
Clay, J.M. & Stephens, E.C. (1993). The union's duty of fair representation: Current examination and interpretation of standards. Labor Law Journal, 44 (11), 685-696. R
Wayland, R.F., Clay, J.M., & Payne, S.L. (1993). Employment-at-will statements: Perceptions of job applicants. International Journal of Manpower, 14 (1), 22-33. R
Stephens, E.C. & Clay, J.M. (1991). Protected concerted activity under the NLRA: Current interpretation of its definition. Labor Law Journal, 42 (9), 640-646. R
Other Publications
Clay, J.M. (2004). Impact of regular customers on food-service businesses. Quote in March 28, 2004, Fort Worth Star Telegram
Mills, J.E. & Clay, J.M. (2001). Consumer attitude toward adding branded quick-service foods to in-flight meals. In Parsa, H.G. and Kwansa, F. (Eds). Quick Service Restaurants, Franchising and Multi-Chain Management: Challenges in the New Millennium. Binghamton, NY: Haworth Press.
Clay, J.M. (1995). Writing for Understanding and Success. Dallas, TX: Texas Society of Certified Public Accountants CPE Foundation Inc. (continuing education text)
Clay, J.M. (1989). The child care issue: Benefits required by a changing workforce. Employee Benefits Journal, 14 (3), 32-34. (editorial review)
Clay, J.M. (1988) Book review of Her Own Business by Joanne Wilkens. Journal of Small Business Management, 26 (3), 66-67. (editorial review)
Clay, J.M. (1970) Master’s Thesis: Comparison of Reproductive Characteristics of Several Strains of Drosophila Melanogaster.
Papers in Refereed Proceedings
Deshpande, A. & Clay, J.M. (2007) Internet sales and reservations: Legal issues. Advances in Hospitality and Tourism Research, Volume XII, Proceedings of the Twelfth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. R
Honea, K. & Clay, J.M. (2007) Religious accommodation in the workplace and employer’s rights. Advances in Hospitality and Tourism Research, Volume XII, Proceedings of the Twelfth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. R
Mitchell, J., Clay, J.M., & Kennon, L. (2003) The desirability of information on foodservice websites. Advances in Hospitality and Tourism Research, Volume VIII, Proceedings of the Eighth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. 474-477. R
Reynolds, J. & Clay, J.M. (2003) MBA/MS dual degree: A unique hospitality management graduate opportunity. Advances in Hospitality and Tourism Research, Volume VIII, Proceedings of the Eighth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. 565-567. R
Clay, J.M., Music, A. & Palakurthi, R. (2003) Employee satisfaction: Impact on organizational success. Proceedings of 2003 International CHRIE Conference. R Best Paper Award.
Karumazondo, M & Clay, J.M. (2003) Factors used by tourists when considering tourist destinations: Importance of safety. Advances in Hospitality and Tourism Research, Volume VIII, Proceedings of the Eighth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. 243-254. R
Sanchez, M. & Clay, J.M. (2002) The green hotel-consumers’ attitudes towards the environmental and cost-saving practice. Advances in Hospitality and Tourism Research, Volume VII, Proceedings of the Seventh Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Addendum R
Mitchell, J & Clay, J.M. (2001) Reality vs. the truth: Is common law winning the fight? Consumer myths debunked by common law facts. Advances in Hospitality and Tourism Research, Volume VI,Proceedings of the Sixth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. 307-311. R
Tredemeyer M. & Clay, J.M. (2001) Pre-employment testing - Is it going too far? Advances in Hospitality and Tourism Research, Volume VI, Proceedings of the Sixth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. 419-425. R
Mills, J. & Clay, J.M. (2000) Restaurant consumers and the law: How much do they really know? A pilot study of restaurant customer knowledge of truth-in-menu laws. Advances in Hospitality and Tourism Research, Volume V, Proceedings of the Fifth Annual Graduate Education and Graduate Student Research Conference in Hospitality & Tourism. 356-359. R
Mills, J.E., Clay, J.M. & Crutsinger, C. (1999) Customer service in higher education: Serving the needs of domestic and international students. Advances in Hospitality and Tourism Research, Volume IV, Proceedings of the Fourth Graduate Education and Graduate Student Research Conference in Hospitality & Tourism. 674-682. R
Reynolds, J.S., Clay, J.M. & Ole-Sein, K. (1999) Can we talk? Are our students really prepared? 1999 International CHRIE Convention Proceedings, 104-108. R
Mills, J.E. & Clay, J.M. (1999) The legalities of a menu: The case for expanding the truth-in-menu law. 1999 International CHRIE Convention Proceedings, 84-89. R
Emenheiser, D.A., Clay, J.M., & Bruce, A.R. (1994). Impact of corporate management decisions on nutritional menu items. Refereed Proceedings of the 1994 Southern Management Association, 445-447. R
Emenheiser, D.A. & Clay, J.M. (1993). A pilot study profiling the successful management recruit for chain restaurants. Refereed Proceedings of the 1993 Southern Management Association, 486-488. R
Clay, J.M. & Wayland, R.F. (1991) Employment-at-will statements in employment applications: Do they communicate unfavorable perceptions of the organization? Refereed Proceedings of the Association for Business Communication Southwest, 1-8. R
Clay, J.M. (1989). Strategic human resource responses to labor force variations. Refereed Proceedings of the Southern Management Association, 190-192. R
Clay, J.M. (1988). Illiteracy in the workplace. Refereed Proceedings of the Southern Management Association, 296-298. R