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LibQUAL+(TM) Library Service Quality Survey Results
Introduction
Data from both 2005 and 2007 LibQUAL+TM surveys has been analyzed to identify strengths, user priorities, and opportunities for improvement. Responses have been looked at by user group (faculty, graduate students, and undergraduates) to ensure that the different perceptions and needs of each group are understood.
UNT Libraries has also compared UNT 2007 LibQUAL+TM survey results with the results of other universities. Institutions that have been identified by President Bataille as peers and have participated in the survey since 2004 are included in this analysis.
Participation
In 2005, UNT Libraries surveyed all faculty and staff and a 10% sample of students. In 2007, the LibQUAL+TM survey included all faculty, staff, and students.
|
User Group |
2005 |
2007 |
|---|---|---|
|
Faculty |
149 |
225 |
|
Graduate Students |
180 |
950 |
|
Library Staff |
52 |
60 |
|
Staff |
56 |
135 |
|
Undergraduates |
123 |
1891 |
|
TOTAL |
560 |
3261 |
Results Overview
Results from the 2007 LibQUAL+™ Survey indicate that among the core user groups, faculty is the most satisfied with library services, followed by undergraduates and then graduate students.
The survey covers three dimensions of library service quality:
- Affect of Service – interaction with library staff
- Information Control – availability of needed resources and ease of accessing them
-
Library as Place – the physical environment.
Of these dimensions, Affect of Service is viewed more positively than the other two service dimensions by all three of these groups. They were also in agreement that Information Control is the dimension most in need of improvement.
Comparison of UNT Libraries' results with the results of the nine peer institutions that have participated in the survey since 2004 place UNT Libraries in the mid-range. The Libraries received neither the highest nor the lowest scores in any category.
Analysis
The following charts analyzing results of the LibQUAL+TM surveys are available for review:
Thermometer Charts
- How to Read Thermometer Charts
- User Group Comparisons for Affect of Service, Information Control, Library as Place, and Local Questions
Reports
The full reports and summaries from the 2005 and 2007 LibQUAL+TM surveys can also be downloaded in PDF format:
Adobe Acrobat Reader is needed to read, and print this PDF files. Adobe Acrobat Reader software can be downloaded free of charge from the Adobe web site.