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November 2003 National Industry-Specific Occupational Employment and Wage Estimates
NAICS 561420 - Telephone Call Centers
These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and non-metropolitan areas in every State and the District of Columbia, in NAICS Industry
561420 - Telephone Call Centers.
These and other data elements, including the 10th, 25th, 75th, and 90th percentile wages are available in the downloadable Excel files (XLS).
NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.
Links to OES estimates for other industries
SOC Major Groups in NAICS 561420 - Telephone Call Centers:
NAICS 561420 - Telephone Call Centers
Click on the SOC code number to view an occupational profile.
All Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
00-0000 |
All Occupations |
354,320 |
100.00% |
$10.06 |
$12.58 |
$26,160 |
1.8 % |
|
Management Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
11-0000 |
Management Occupations |
10,680 |
3.01% |
$33.81 |
$39.43 |
$82,010 |
2.0 % |
11-1011
|
Chief Executives |
590 |
0.17% |
$68.10 |
$68.53 |
$142,550 |
2.5 % |
11-1021
|
General and Operations Managers |
3,900 |
1.10% |
$33.35 |
$40.68 |
$84,610 |
2.7 % |
11-2011
|
Advertising and Promotions Managers |
50 |
0.01% |
$24.41 |
$29.39 |
$61,130 |
10.5 % |
11-2021
|
Marketing Managers |
500 |
0.14% |
$33.48 |
$39.08 |
$81,290 |
4.8 % |
11-2022
|
Sales Managers |
1,380 |
0.39% |
$26.53 |
$34.14 |
$71,020 |
5.1 % |
11-2031
|
Public Relations Managers |
80 |
0.02% |
$22.50 |
$25.67 |
$53,400 |
6.3 % |
11-3011
|
Administrative Services Managers |
730 |
0.21% |
$23.44 |
$27.64 |
$57,480 |
3.5 % |
11-3021
|
Computer and Information Systems Managers |
1,410 |
0.40% |
$43.67 |
$43.12 |
$89,690 |
5.0 % |
11-3031
|
Financial Managers |
530 |
0.15% |
$39.51 |
$40.89 |
$85,040 |
2.9 % |
11-3040
|
Human Resources Managers |
590 |
0.17% |
$23.87 |
$26.58 |
$55,290 |
2.5 % |
11-3061
|
Purchasing Managers |
70 |
0.02% |
$22.65 |
$24.45 |
$50,860 |
10.3 % |
|
Business and Financial Operations Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
13-0000 |
Business and Financial Operations Occupations |
7,790 |
2.20% |
$18.68 |
$21.37 |
$44,450 |
2.4 % |
13-1023
|
Purchasing Agents, Except Wholesale, Retail, and Farm Products |
170 |
0.05% |
$23.80 |
$25.24 |
$52,490 |
5.5 % |
13-1041
|
Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation |
120 |
0.03% |
$14.42 |
$16.81 |
$34,950 |
6.2 % |
13-1071
|
Employment, Recruitment, and Placement Specialists |
630 |
0.18% |
$16.06 |
$17.39 |
$36,170 |
2.0 % |
13-1072
|
Compensation, Benefits, and Job Analysis Specialists |
350 |
0.10% |
$22.01 |
$23.31 |
$48,490 |
5.7 % |
13-1073
|
Training and Development Specialists |
2,610 |
0.74% |
$14.92 |
$16.57 |
$34,460 |
2.2 % |
13-1111
|
Management Analysts |
820 |
0.23% |
$25.40 |
$28.15 |
$58,560 |
3.8 % |
13-2011
|
Accountants and Auditors |
820 |
0.23% |
$22.73 |
$24.07 |
$50,070 |
3.1 % |
13-2031
|
Budget Analysts |
60 |
0.02% |
$28.08 |
$31.82 |
$66,180 |
8.1 % |
13-2051
|
Financial Analysts |
270 |
0.08% |
$30.27 |
$30.62 |
$63,700 |
8.3 % |
|
Computer and Mathematical Science Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
15-0000 |
Computer and Mathematical Science Occupations |
15,580 |
4.40% |
$17.26 |
$21.07 |
$43,820 |
7.0 % |
15-1021
|
Computer Programmers |
1,500 |
0.42% |
$25.34 |
$27.31 |
$56,800 |
3.2 % |
15-1031
|
Computer Software Engineers, Applications |
400 |
0.11% |
$29.75 |
$30.88 |
$64,230 |
2.4 % |
15-1032
|
Computer Software Engineers, Systems Software |
950 |
0.27% |
$35.68 |
$35.17 |
$73,150 |
1.7 % |
15-1041
|
Computer Support Specialists |
8,050 |
2.27% |
$10.62 |
$12.02 |
$25,000 |
3.5 % |
15-1051
|
Computer Systems Analysts |
2,090 |
0.59% |
$34.30 |
$33.86 |
$70,420 |
4.5 % |
15-1061
|
Database Administrators |
370 |
0.10% |
$22.72 |
$24.87 |
$51,720 |
3.6 % |
15-1071
|
Network and Computer Systems Administrators |
1,070 |
0.30% |
$26.59 |
$27.89 |
$58,000 |
2.9 % |
15-1081
|
Network Systems and Data Communications Analysts |
310 |
0.09% |
$23.58 |
$23.81 |
$49,530 |
3.6 % |
15-2031
|
Operations Research Analysts |
620 |
0.17% |
$37.57 |
$36.32 |
$75,550 |
6.1 % |
|
Architecture and Engineering Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
17-0000 |
Architecture and Engineering Occupations |
2,040 |
0.58% |
$33.74 |
$34.08 |
$70,880 |
6.4 % |
17-2061
|
Computer Hardware Engineers |
140 |
0.04% |
$46.44 |
$45.51 |
$94,650 |
7.5 % |
17-3027
|
Mechanical Engineering Technicians |
(7) |
(7) |
$25.30 |
$23.59 |
$49,060 |
8.4 % |
|
Life, Physical, and Social Science Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
19-0000 |
Life, Physical, and Social Science Occupations |
890 |
0.25% |
$8.72 |
$15.47 |
$32,190 |
16.7 % |
19-3021
|
Market Research Analysts |
340 |
0.10% |
$21.51 |
$24.53 |
$51,010 |
4.1 % |
|
Legal Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
23-0000 |
Legal Occupations |
(7) |
(7) |
$23.39 |
$31.30 |
$65,110 |
9.6 % |
23-2011
|
Paralegals and Legal Assistants |
(7) |
(7) |
$21.57 |
$21.53 |
$44,780 |
6.6 % |
|
Arts, Design, Entertainment, Sports, and Media Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
27-0000 |
Arts, Design, Entertainment, Sports, and Media Occupations |
510 |
0.14% |
$20.53 |
$21.77 |
$45,280 |
5.8 % |
27-1024
|
Graphic Designers |
180 |
0.05% |
$18.93 |
$18.49 |
$38,450 |
6.3 % |
27-3031
|
Public Relations Specialists |
80 |
0.02% |
$25.28 |
$30.31 |
$63,030 |
9.5 % |
27-3041
|
Editors |
(7) |
(7) |
$27.14 |
$27.25 |
$56,680 |
3.2 % |
27-3042
|
Technical Writers |
50 |
0.01% |
$25.03 |
$26.75 |
$55,630 |
6.5 % |
27-3043
|
Writers and Authors |
30 |
0.01% |
$20.14 |
$20.17 |
$41,950 |
4.8 % |
|
Healthcare Practitioner and Technical Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
29-0000 |
Healthcare Practitioner and Technical Occupations |
300 |
0.08% |
$30.09 |
$28.19 |
$58,640 |
5.9 % |
29-1111
|
Registered Nurses |
(7) |
(7) |
$30.67 |
$29.54 |
$61,450 |
4.9 % |
|
Protective Service Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
33-0000 |
Protective Service Occupations |
280 |
0.08% |
$9.43 |
$10.57 |
$22,000 |
5.1 % |
33-9032
|
Security Guards |
240 |
0.07% |
$8.92 |
$9.53 |
$19,810 |
4.4 % |
|
Food Preparation and Serving Related Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
35-0000 |
Food Preparation and Serving Related Occupations |
(7) |
(7) |
$8.66 |
$9.62 |
$20,010 |
3.6 % |
|
Building and Grounds Cleaning and Maintenance Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
37-0000 |
Building and Grounds Cleaning and Maintenance Occupations |
760 |
0.21% |
$8.66 |
$9.28 |
$19,290 |
2.2 % |
37-1011
|
First-Line Supervisors/Managers of Housekeeping and Janitorial Workers |
(7) |
(7) |
$10.30 |
$11.34 |
$23,590 |
3.6 % |
37-2011
|
Janitors and Cleaners, Except Maids and Housekeeping Cleaners |
350 |
0.10% |
$8.88 |
$9.57 |
$19,910 |
2.5 % |
37-2012
|
Maids and Housekeeping Cleaners |
(7) |
(7) |
$7.60 |
$8.12 |
$16,890 |
2.9 % |
37-3011
|
Landscaping and Groundskeeping Workers |
(7) |
(7) |
$8.18 |
$8.45 |
$17,570 |
3.3 % |
|
Personal Care and Service Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
39-0000 |
Personal Care and Service Occupations |
(7) |
(7) |
$14.74 |
$15.02 |
$31,240 |
12.0 % |
|
Sales and Related Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
41-0000 |
Sales and Related Occupations |
158,440 |
44.72% |
$9.26 |
$10.81 |
$22,490 |
1.2 % |
41-1011
|
First-Line Supervisors/Managers of Retail Sales Workers |
850 |
0.24% |
$12.62 |
$14.00 |
$29,120 |
3.8 % |
41-1012
|
First-Line Supervisors/Managers of Non-Retail Sales Workers |
7,720 |
2.18% |
$15.20 |
$18.86 |
$39,220 |
2.0 % |
41-2011
|
Cashiers |
120 |
0.03% |
$6.59 |
$7.52 |
$15,640 |
10.0 % |
41-3011
|
Advertising Sales Agents |
720 |
0.20% |
$11.21 |
$14.12 |
$29,370 |
11.1 % |
41-3041
|
Travel Agents |
(7) |
(7) |
$9.13 |
$10.28 |
$21,380 |
10.3 % |
41-4011
|
Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products |
450 |
0.13% |
$20.73 |
$23.56 |
$49,000 |
9.3 % |
41-4012
|
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products |
2,050 |
0.58% |
$13.17 |
$16.30 |
$33,900 |
8.8 % |
41-9011
|
Demonstrators and Product Promoters |
410 |
0.12% |
$10.42 |
$12.84 |
$26,710 |
9.0 % |
41-9041
|
Telemarketers |
137,940 |
38.93% |
$8.88 |
$9.77 |
$20,310 |
1.1 % |
41-9091
|
Door-To-Door Sales Workers, News and Street Vendors, and Related Workers |
50 |
0.01% |
$12.94 |
$14.18 |
$29,500 |
6.7 % |
|
Office and Administrative Support Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
43-0000 |
Office and Administrative Support Occupations |
152,310 |
42.99% |
$10.09 |
$10.85 |
$22,570 |
0.9 % |
43-1011
|
First-Line Supervisors/Managers of Office and Administrative Support Workers |
8,570 |
2.42% |
$15.67 |
$17.16 |
$35,700 |
1.7 % |
43-2011
|
Switchboard Operators, Including Answering Service |
21,390 |
6.04% |
$8.71 |
$8.98 |
$18,690 |
1.3 % |
43-2021
|
Telephone Operators |
1,200 |
0.34% |
$9.10 |
$9.12 |
$18,960 |
2.1 % |
43-3011
|
Bill and Account Collectors |
1,800 |
0.51% |
$10.91 |
$11.75 |
$24,440 |
4.6 % |
43-3021
|
Billing and Posting Clerks and Machine Operators |
220 |
0.06% |
$12.68 |
$13.51 |
$28,090 |
3.2 % |
43-3031
|
Bookkeeping, Accounting, and Auditing Clerks |
1,040 |
0.29% |
$14.18 |
$14.64 |
$30,450 |
3.9 % |
43-3051
|
Payroll and Timekeeping Clerks |
480 |
0.14% |
$13.31 |
$13.82 |
$28,740 |
1.5 % |
43-4021
|
Correspondence Clerks |
160 |
0.05% |
$10.22 |
$10.48 |
$21,800 |
3.4 % |
43-4051
|
Customer Service Representatives |
88,540 |
24.99% |
$10.10 |
$10.59 |
$22,020 |
1.2 % |
43-4071
|
File Clerks |
260 |
0.07% |
$10.15 |
$10.76 |
$22,380 |
5.1 % |
43-4111
|
Interviewers, Except Eligibility and Loan |
2,670 |
0.75% |
$9.75 |
$10.25 |
$21,310 |
4.3 % |
43-4151
|
Order Clerks |
8,340 |
2.35% |
$9.59 |
$10.58 |
$22,010 |
4.4 % |
43-4161
|
Human Resources Assistants, Except Payroll and Timekeeping |
600 |
0.17% |
$12.48 |
$13.00 |
$27,040 |
1.4 % |
43-4171
|
Receptionists and Information Clerks |
1,740 |
0.49% |
$9.68 |
$10.01 |
$20,810 |
2.5 % |
43-4181
|
Reservation and Transportation Ticket Agents and Travel Clerks |
610 |
0.17% |
$9.15 |
$9.97 |
$20,740 |
5.2 % |
43-5021
|
Couriers and Messengers |
40 |
0.01% |
$11.49 |
$11.16 |
$23,210 |
6.6 % |
43-5032
|
Dispatchers, Except Police, Fire, and Ambulance |
540 |
0.15% |
$12.17 |
$13.18 |
$27,420 |
9.7 % |
43-5061
|
Production, Planning, and Expediting Clerks |
380 |
0.11% |
$13.23 |
$14.29 |
$29,720 |
2.9 % |
43-5071
|
Shipping, Receiving, and Traffic Clerks |
290 |
0.08% |
$10.67 |
$11.54 |
$24,010 |
3.7 % |
43-5081
|
Stock Clerks and Order Fillers |
110 |
0.03% |
$9.66 |
$9.90 |
$20,590 |
2.0 % |
43-5111
|
Weighers, Measurers, Checkers, and Samplers, Recordkeeping |
80 |
0.02% |
$11.99 |
$11.53 |
$23,970 |
3.2 % |
43-6011
|
Executive Secretaries and Administrative Assistants |
1,540 |
0.43% |
$14.35 |
$15.20 |
$31,620 |
1.8 % |
43-6014
|
Secretaries, Except Legal, Medical, and Executive |
1,000 |
0.28% |
$11.34 |
$11.92 |
$24,800 |
4.0 % |
43-9011
|
Computer Operators |
880 |
0.25% |
$11.10 |
$12.18 |
$25,320 |
6.0 % |
43-9021
|
Data Entry Keyers |
1,440 |
0.41% |
$9.98 |
$10.23 |
$21,270 |
1.9 % |
43-9022
|
Word Processors and Typists |
(7) |
(7) |
$9.15 |
$11.17 |
$23,230 |
1.9 % |
43-9031
|
Desktop Publishers |
40 |
0.01% |
$12.52 |
$14.37 |
$29,900 |
12.4 % |
43-9051
|
Mail Clerks and Mail Machine Operators, Except Postal Service |
640 |
0.18% |
$9.27 |
$10.29 |
$21,400 |
11.6 % |
43-9061
|
Office Clerks, General |
4,080 |
1.15% |
$9.48 |
$9.96 |
$20,720 |
2.2 % |
43-9081
|
Proofreaders and Copy Markers |
80 |
0.02% |
$8.77 |
$9.78 |
$20,340 |
11.8 % |
43-9111
|
Statistical Assistants |
70 |
0.02% |
$14.27 |
$16.80 |
$34,930 |
9.2 % |
|
Installation, Maintenance, and Repair Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
49-0000 |
Installation, Maintenance, and Repair Occupations |
1,900 |
0.54% |
$12.32 |
$15.27 |
$31,750 |
15.9 % |
49-1011
|
First-Line Supervisors/Managers of Mechanics, Installers, and Repairers |
150 |
0.04% |
$24.35 |
$24.57 |
$51,100 |
4.7 % |
49-9042
|
Maintenance and Repair Workers, General |
280 |
0.08% |
$10.58 |
$11.68 |
$24,290 |
3.1 % |
|
Production Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
51-0000 |
Production Occupations |
810 |
0.23% |
$11.09 |
$12.33 |
$25,650 |
2.8 % |
51-1011
|
First-Line Supervisors/Managers of Production and Operating Workers |
100 |
0.03% |
$17.15 |
$18.58 |
$38,650 |
4.7 % |
51-9061
|
Inspectors, Testers, Sorters, Samplers, and Weighers |
220 |
0.06% |
$10.38 |
$11.52 |
$23,970 |
6.9 % |
|
Transportation and Material Moving Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
53-0000 |
Transportation and Material Moving Occupations |
1,630 |
0.46% |
$9.72 |
$10.41 |
$21,650 |
3.8 % |
53-3033
|
Truck Drivers, Light Or Delivery Services |
(7) |
(7) |
$10.03 |
$10.03 |
$20,860 |
2.0 % |
53-7051
|
Industrial Truck and Tractor Operators |
120 |
0.03% |
$10.37 |
$11.18 |
$23,250 |
6.6 % |
53-7062
|
Laborers and Freight, Stock, and Material Movers, Hand |
400 |
0.11% |
$8.38 |
$8.63 |
$17,940 |
4.4 % |
53-7064
|
Packers and Packagers, Hand |
(7) |
(7) |
$9.18 |
$8.81 |
$18,320 |
7.0 % |
About November 2003 National Industry-Specific Occupational Employment and Wage Estimates
Estimates for residual, "All Other", occupations are not available.
(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.
(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours;
for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.
(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.
(7) Estimates not released.
Other OES estimates and related information:
November 2003 National Occupational Employment and Wage Estimates (cross-industry estimates)
November 2003 State Occupational Employment and Wage Estimates (cross-industry estimates)
November 2003 Metropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)
November 2003 National Industry-Specific Occupational Employment and Wage Estimates
Technical notes
List of Occupations in SOC Code Number Order
List of Occupations in Alphabetical Order
Last Modified Date: November 24, 2004
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