Step 3: After Your Inquiry

What Happens After Your Inquiry Is Submitted

After filing online, you will be asked to provide supporting documentation within 30 days. We encourage you to submit your additional documentation well before the 30-day deadline to speed processing your request.

Once your documentation is received, DHS TRIP will process your request completely and accurately. It's your responsibility to provide required supporting paperwork for the appropriate forms. Delays in receiving required documentation will cause delays in processing.

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Tracking Your Inquiry

To review the status of your inquiry, please visit the status page. You will need your control number to use this feature.

If you do not have your control number, please e-mail the DHS TRIP office at trip@dhs.gov.

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After the Issue is Resolved

DHS TRIP is designed specifically to help travelers improve their travel experience and correct inaccuracies. It may not resolve all of your travel-related concerns in the future.

A traveler may be selected for enhanced screening due to a number of reasons based on a variety of factors, or at random. While it is not the intent of Homeland Security to subject travelers to delays, the examination process will occasionally inconvenience travelers. The Department strives to ensure that its processes treat travelers fairly and efficiently, as we endeavor to make certain that all individuals travel in a legal and secure manner. In all cases, Homeland Security Officers are to conduct interviews and examinations with the utmost professionalism and courtesy.

You Disagree with the Resolution

If you feel that this decision is in error, please follow the instructions that you recieved in your resolution letter.

Additional Resources

• More on the airline screening process from TSA.
• TSA Customer Contact Center and Claims Management.

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