ALS User Satisfaction Report - First Page

ALS User Satisfaction Survey

This survey, based on your experiences while working at the ALS, is designed to provide the feedback necessary to make your time working at the ALS a success. Copies of this report will be distributed to the ALS senior management and the User Services Group. Data will also be collated into reports for the UEC and the Department of Energy.

Unless otherwise noted, all fields are required.


Contact Information

Experiment Information

Name
Beamline number

Email address
Start date (mm/dd/yy)

 
End date (mm/dd/yy)

 

Please evaluate your level of satisfaction for technical and administative support based on your experiences working at the ALS. Comments are particularly useful for ensuring optimal performance and support for users at the ALS.


Operations and Equipment

ALS Accelerator performance: was beam delivered on schedule and were beam losses kept to a minimum?

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

ALS Accelerator performance: were beam characteristics maintained close to specification?

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

Beamline performance: did the endstation operate as specified?

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

Comments on operations and equipment


Facility Support

Scientific and technical support (support by beamline scientists, associates, coordinators, and technicians, etc.)

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

Safety and training procedures (appropriate level of training for experiment and facilities, etc.)

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

Other facility support ( shipping, receiving, labs, stockroom, lactation facilites, etc.)

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

Comments on technical and general facility support


Administrative Support and User Communications

ALSHUB User Portal and User Web Pages

Very Satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

Experiment proposal processing (submission, review process, and documentation, etc.)

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

User Office Support and on-site registration

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

Beamtime scheduling

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

ALS Web pages (https://als.lbl.gov)

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

Comments on administrative support and user communications


General Comments

Amount of beamtime annually available at the ALS

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

Overall experience at ALS (i.e., experiment success, user support, and technical support, etc.)

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

Overall cleanliness and housekeeping at the ALS (i.e., bathrooms, kitchenettes and common work areas.)

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

 

General comments regarding experience at ALS and/or things that you would like to see changed

 

Did you have any problem gaining access at the LBNL gate? (Click for Yes)

(if Yes, please explain below)

 

LBNL on-site Guest House

Did you stay at the LBNL on-site Guest House (Click for Yes)

If Yes indicate satisfaction level of LBNL on-site Guest House:

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A

If you did not stay at the LBNL on-site Guest House please indicate why:

Live locally

Cost

Have preferred accommodation

Did not know there was a guest house

Problems with guest house (please comment)

Comments regarding LBNL on-site Guest House

Which of the following benefits have resulted or will soon result from your use of the ALS this year?

(Check all that apply)

Created new fundamental knowledge (i.e., basic research)

Discovered other new knowledge (i.e., applied research)

Developed a new or improved product, process or technology (i.e., development)

Dissemination of new knowledge via:

Publication in peer-reviewed open literature

Presentations at professional society meetings

Other presentations

Acquired a patent

Furthered Department of Energy mission(s)

Obtained access to unique capabilities not available elsewhere

Facilitated collaborative interactions

Trained students (undergraduate, graduate or postdoctoral associate)

Other benefit(s); Please specify


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Page last updated: April 6, 2020