GETTING ASSISTANCE
UIS has an online submission for Assistance, as well as a search engine for UIS specific topics, in addition to information and links you will find within our site.
Search UIS
Online Submission of Trouble Ticket
The Helpdesk provides front-end customer support and technical services for the UIS department from 7:00am until 6:00pm, Monday through Friday.
Support requests can be submitted to the UIS Helpdesk via email, online, telephone and walk-in. When submitting a work request, a trouble ticket is logged into the database and immediately routed to the appropriate UIS Branch for processing. Upon receipt of work requests, the Helpdesk technicians will give you a ticket number for your work order. If you'd like to status a trouble call, please refer to this ticket number.
Computer Support Areas
- General Support Information
- Documentation (Forms, Guides, etc)
- Maryland Education Enterprise Consortium (MEEC)
- Software Information
- UIS Site Index (Additional Assistance)
Information by Branch (Section)
- Information Assurance (Computer security)
- Information Engineering Branch (Programming, application development)
- System Operations (Networking, telecommunications)
- Training branch
UIS Guides (See also Documentation page)
Contact Information
PHONE: 301-295-9800
Room Number: G074
Helpdesk email: help@usuhs.mil
Martin Cisna
Division Chief- Operations
Email: mcisna@usuhs.mil
Emma Ford
Division Chief- Customer Support
Email: eford@usuhs.mil
Resources
- UIS Main
- Account Information
- Computer Tips
- IT Approvals
- Phone
- Services Provided by UIS
- Virus Information