ACCOUNT INFORMATION

To request an account (LAN, E-mail, VAX, Dial-up, Alpha, FTP), customers must have a valid USU badge to identify them as a USU faculty, staff or student. Customers must come to the UIS Helpdesk and fill out a trouble ticket providing all of the contact and trouble call information. Upon completion of the account(s), the UIS Helpdesk will call the Customer to notify them that their account has been created.
 
NOTE: You must have your USU ID Badge to pick up your account and each customer is responsible for picking up their own account.
 
In some select cases, UIS may need additional information provided by your department to process a new account. An example would be a request to become a departmental Pagemaster. This would require a memorandum from the department chair written to the USU Webmaster authorizing access to change web content and access necessary systems. (For more information and the exact requirements, please refer to the Pagemaster's Page- specifically the "Pagemaster's Guides" at the bottom of the page.
 
DO NOT GIVE OUT YOUR PASSWORDS TO YOUR ACCOUNTS TO ANYONE! It is prohibited to give out your password for any Dept. of Defense computer systems. When discussing new accounts, a temporary password is always issued, and the user will be required to change it immediately. If someone should call and ask for your password, ask who they are, where they work and a number they are calling from, then notify the Helpdesk immediately.
 
Passwords are your responsibility to keep secret and secured.

Contact Information

PHONE: 301-295-9800
Room Number: G074
Helpdesk email: help@usuhs.mil

Martin Cisna
Division Chief- Operations
Email: mcisna@usuhs.mil
 
Emma Ford
Division Chief- Customer Support
Email: eford@usuhs.mil

Resources

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