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Health Care Association Endorsements American Academy of Physician Assistants "The American Academy of Physician Assistants (AAPA) commends CMS for administering the Medicare Contractor Provider Satisfaction Survey and continually working to improve healthcare provider satisfaction. By holding Medicare contractors accountable for the level of customer service they provide, this survey helps healthcare professionals spend more time caring for patients and less time dealing with Medicare administrative issues." American Ambulance Association "The American Ambulance Association (AAA) greatly appreciates the efforts of the Centers for Medicare & Medicaid Services to measure provider satisfaction and we support the launch of the Medicare Contractor Provider Satisfaction Survey. The Survey will extend an opportunity to all providers to present CMS with feedback on the performance of Medicare Carriers and Fiscal Intermediaries and we encourage ambulance service providers to participate by completing the survey". – Bob Garner, AAA President American Association of Homes and Services for the Aging "Across all sectors, measuring customer satisfaction is an essential element of quality improvement." American Association of Homes and Services for the Aging (AAHSA) President & CEO Larry Minnix said. "We commend CMS for developing this survey and encourage our members to participate so CMS can receive the information it needs to improve services from their contractors."
American Clinical Laboratory Association The American Clinical Laboratory Association is pleased to support the CMS Medicare Contractor Provider Satisfaction Survey. It offers our members the opportunity to provide input to the agency on carrier and provider interactions. American College of Emergency Physicians "CMS conducts its annual Medicare Contractor Provider Satisfaction Survey (MCPSS) to measure provider satisfaction with the services provided by Medicare Fee-for-Service (FFS) Contractors. CMS will use the results of the survey to improve its oversight and increase the efficiency of administration of the Medicare program. ACEP appreciates the opportunity to provide feed back to CMS Contractors and encourages all ACEP members contacted to complete and return the survey" American Medical Association "This new survey is an important tool for physicians to share concerns and provide input with Medicare administrators on the performance of Medicare fee-for-service contractors. The American Medical Association is encouraged that through this survey CMS will be able to use practicing physicians input to help improve the administration of Medicare. Incorporating this input, especially as the Medicare contracting reform efforts progress, should be an integral method for assessing contractor performance and establishing accountability." American Nephrology Nurses' Association The American Nephrology Nurses' Association (ANNA) is pleased that CMS offers the opportunity for policy input. We support CMS's continued quality improvement measures as witnessed by this survey. American Occupational Therapy Association "The American Occupational Therapy Association (AOTA) welcomes the opportunity for our selected Medicare providers to participate in the Centers for Medicare and Medicaid Services (CMS) Medicare Contractor Provider Satisfaction Survey (MCPSS). AOTA is happy to encourage those occupational therapists that have been selected to participate in the survey, to complete and return the requested documents as outlined in the information they received."
American Osteopathic Association "The American Osteopathic Association endorses and commends the efforts of the Centers for Medicare and Medicaid Services to be more responsive to physician concerns about contractor performance. The Medicare Contractor Provider Satisfaction Survey is a positive step." 1/19/2005
Carolinas Center for Hospice and End of Life Care "The Carolinas Center for Hospice and End of Life Care welcomes this opportunity for our provider members to participate in this provider satisfaction survey. We applaud CMS' commitment to assuring that hospices have an opportunity to make their voices heard."
Federation of American Hospitals "FAH commends CMS for launching the Medicare Contractor Provider Satisfaction Survey (MCPSS). FAH believes that provider satisfaction surveys are a necessary and vital part of contractor reform. The success of contractor reform will depend upon an environment that fosters a good working partnership with all stakeholders. FAH believes that the feedback and input of providers about the performance of Medicare contractors are important in the selection and evaluation of contractors. Also, FAH believes that the survey should evolve over time to include other aspects of contractor performance, such as consistency across contractors where providers have multiple contractors and performance activities related to provider reimbursement functions for home office activities, etc. FAH encourages its members to participate in this important undertaking."
Healthcare Billing & Management Association (HBMA) We applaud CMS' efforts to engage industry in the evaluation of their carrier relationships, and actively encourage all medical organizations to take the time to participate if asked. It is vitally important that those people or contractors (in a medical organization) tasked with working with Medicare carriers share their experience. Only through open and transparent dialogue can we maintain consistency of process, reduce errors and reduce expense for all.
Medical Group Management Association
"We think this survey is a worthy effort and appreciate the opportunity to help improve CMS' understanding of carrier and provider interactions."
National Association of Community Health Centers "The National Association of Community Health Centers (NACHC) welcomes the Centers for Medicare and Medicaid Services' (CMS) efforts to solicit feedback from Community Health Centers and other health care providers in their annual Medicare Contractor Provider Satisfaction Survey. This survey invites Community Health Centers to make their voices heard about their experiences with their Medicare contractor. NACHC will continue to work with CMS to improve care for the many low-income health center patients."
National Association for Home Care & Hospice
"The survey provides a long-awaited opportunity for home care and hospice providers and suppliers to offer candid, anonymous evaluations and comments about the weaknesses and strengths of Medicare contractors, with the goal of improving services." National Hospice and Palliative Care Organization "The National Hospice and Palliative Care Organization appreciates the opportunity for hospice and palliative care providers to make comments to CMS on the services they receive from Medicare contractors. The survey will provide important information for Medicare contractors and will help them identify best practices and areas for improvement in their work. NHPCO applauds CMS for the opportunity to comment." National Rural Health Association "The Centers for Medicare and Medicaid (CMS) is currently conducting its annual MCPSS to measure provider satisfaction with the services provided by Medicare Fee-for-Service (FFS) Contractors. CMS will use the results of the survey to improve its oversight and increase the efficiency of administration of the Medicare program. The National Rural Health Association applauds CMS for its initiatives to increase its responsiveness and efficiency of the Medicare program. We strongly encourage all NRHA members, who are randomly selected to participate in the MCPSS, to fill out the survey so that CMS has the opportunity to make improvements to the program. To read more about the MCPSS, go to: http://www.cms.hhs.gov/mcpss/." Ohio Osteopathic Association "The Ohio Osteopathic Association is pleased to support the annual Medicare Contractor Provider Satisfaction Survey. By completing the questionnaire, physicians and other providers help CMS evaluate performance--which in turn assists the Agency to correct deficiencies and implement best practices throughout the Medicare system". Physical Therapy Provider Network "The Contractor Survey is a great opportunity for providers to let Medicare know how their carriers are performing. Medicare can gain valuable insight into what carriers are doing right and where providers are frustrated, and then can act on that knowledge."
TN Chapter of Healthcare Financial Management Association "The TN Chapter of HFMA appreciates the opportunity that CMS has given health care providers to participate in the Medicare Contractor Provider Satisfaction Survey. It is extremely important that health care providers let their voice be heard and we encourage our members to do so by responding to the survey."
Visiting Nurse Associations of America "The Visiting Nurse Associations of America (VNAA) considers the Contractor Provider Satisfaction Survey an important tool in helping CMS maintain and improve the performance of its contractors. Systematic surveys of this type contribute to a better understanding of the needs of the home health community and the relative ability of contractors to meet those needs."
Page Last Modified: 04/28/2008 2:22:57 PM
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