We protect and educate consumers by:

• Researching your question/problem with an insurance company or agent and advocating on your behalf
• Helping you get a clear answer to your question
• Explaining insurance laws and rules and your rights as consumers

We can't:

• Give legal advice or be part of a pending lawsuit
• Recommend an insurance company or agent
• Force a company to pay claims, refund premiums or change something if the company is following the law and its contract

What happens when I file a complaint?

An advocate will:

• Let you know we received your complaint
• Give a copy of your complaint to the insurance company or agent and ask for an explanation
• Decide what to do next based on all the information
• Advise you of our findings

How long will it take?

Most complaints are resolved within 60 days but it depends on the type of complaint.

Confidentiality

Complaints are confidential. However,

• A copy will be sent to the insurance company/agent named in the complaint.