The
Multifamily Housing Complaint Line is a service provided by HUD's
Multifamily Housing Clearinghouse (MFHC)
that enables residents of HUD-insured and -assisted properties and
other community members to report complaints with a property's management
concerning matters such as poor maintenance, dangers to health and
safety, mismanagement, and fraud. It can be accessed by dialing
1-800-MULTI-70 (1-800-685-8470).
Callers
to this line can speak to MFHC information specialists, in both
English and Spanish, who will help them resolve their problem. MFHC
staff explain how to more effectively report problems to building
management, answer questions about residents' rights, and refer
callers to local Public Housing Agencies and other organizations,
if needed. If a complaint is serious enough to bring to HUD's attention,
MFHC information specialists write up a report on the problem and
fax or email it to the appropriate HUD Field Office for action.
The
Multifamily Housing Complaint Line supports HUD's enforcement efforts
by empowering tenants and community residents to act as HUD's eyes
and ears to ensure safe, decent and sanitary housing.
|