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Customer Notification (5)

Criticality: Medium
Progress: Not Addressed
Score: 24
DOT Relevance: §192.16

Description of Key Area

Customer notification is addressed under Subpart A (General) of 49 CFR 192. Per the Code, if the gas operator does not maintain the customer’s buried piping up to a certain point of entry, the operator must notify the customer in writing to let them know and also to advise them of the need of periodic inspections for leaks and corrosion.

Discussion of Criticality

For hydrogen, the term “customer’s buried piping” should be defined. Is there special notification that must be conveyed to the customer above the information which is currently listed in the federal code? A determination is needed as to where notices might need to be posted, such as fill stations, etc.

Discussion of Progress

No information found.

Recommendations

Hydrogen standards for customer notification should be established and incorporated by reference into the federal code.