Providing Culturally Competent Services to Victims of Crime
| Date: | September 16-18, 2008 |
| Duration: | 3.0 days |
| Cost: | $250.00 |
| City/State: | Lincoln, NE |
| Training Location: |
Holiday Inn Lincoln - Downtown 141 North 9th Street Lincoln, NE 68508 Phone: 402-475-4011 Fax: 402-475-9011 |
Closed |
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This workshop provides an interactive exploration of issues in providing culturally competent services to victims of crime. Through a series of activities and case studies, the training explores the challenges and benefits of providing culturally competent care for victims and how services can be more effective when they are delivered within the most relevant and meaningful cultural, gender-specific, and age-appropriate context. Also included is a review of provider competencies (i.e., knowledge, skills, attitudes, interpersonal decision-making) that are critical to effectively serving victims of crime from diverse populations. Key topics include:
- What is cultural competence?
- Stereotyping; cross-cultural communication; and language and interpreter bias.
- Barriers to effective victim assistance.
- Envisioning a culturally competent victim service program.
Module 1: Introductions/Welcome/Ice Breaker
Module 2: Increasing Knowledge About Cultural Competence
By the end of this module, participants will be able to:
- Define cultural competence.
- Identify the six stages of the Cross Model of Cultural Competence.
- Distinguish between individual and organizational dimensions of cultural competence.
- Recognize the multidimensional nature of culture.
- Explain the importance of cultural considerations in providing victim services.
Module 3: Working with Victims Stereotyping
By the end of this module, participants will be able to:
- Describe sources of bias.
- Distinguish between cultural patterns and stereotypes.
- Recognize the role of conditioning in stereotyping.
- Explain how stereotypes impede communication with victims.
Module 4: Working With Victims Assumed Similarity
By the end of this module, participants will be able to:
- Distinguish between cultural patterns and stereotypes.
- Recognize the role of conditioning in stereotyping.
- Explain how stereotypes impede communication with victims.
Module 5: Working With Victims Cross-Cultural Communication
By the end of this module, participants will be able to:
- Identify barriers to cross-cultural communication.
- Explain how culture influences communication.
- Describe the relationship between beliefs and behaviors.
Module 6: Working With Victims Language and Interpreter Bias
By the end of this module, participants will be able to:
- Discuss how interpreter bias impacts communication with victims.
- Identify several strategies to reduce or eliminate problems that can arise while using language interpreters.
Module 7: Working With Victims Other Barriers to Effective Victim Assistance
By the end of this module, participants will be able to:
- Describe the major barriers to effective victim assistance.
- Use the major barriers to effective victim assistance as a guiding framework for culturally competent service delivery.
- Identify specific skills, strategies, and resources required to effectively serve diverse crime victims.
Module 8: Organizational Impact
By the end of this module, participants will be able to:
- Recognize how perceptions vary in a common situation/event.
- Describe how teamwork can promote broadening perceptions.
- Discuss the impact of labeling on individuals and organizations.
- Discuss how exclusion impacts working effectively to serve victims of crime.
Module 9: Societal Impact
By the end of this module, participants will be able to:
- Discuss how they view themselves regarding unearned privilege.
Module 10: Being Organizational Allies
By the end of this module, participants will be able to:
- Describe culturally inappropriate speech and actions.
- Demonstrate how to give feedback to others who engage in culturally inappropriate speech and actions.
Module 11: Providing Culturally Competent Services
By the end of this module, participants will be able to:
- Discuss key elements of culturally competent programs, needs assessments, and outreach initiatives.
- Describe barriers to providing culturally competent programs, needs assessments, and outreach initiative.
- Describe skills and resources needed to overcome barriers.
Module 12: Individual Action Planning and Closing
By the end of this module, participants will be able to:
- Identify individual actions that will allow them to apply new knowledge and skills.
- State core learning(s).