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www.tdi.state.tx.us - Consumer Helpline 1-800-252-3439
Texas Department of Insurance Procedure for Correcting Incorrect Information about an IndividualYou may use the following procedure to ask the Texas Department of Insurance (TDI) to correct information about you that is incorrect. This procedure is intended for correcting information about individuals as provided in Chapter 559 of the Texas Government Code. Companies wishing to change or correct information should contact the appropriate TDI division. Right to Request Correction You have a right to request that TDI correct information about you that is incorrect. To request correction of information about you, please submit a written request to TDI. The written request may be submitted by mail, fax, e-mail or hand delivery. What to Include in Your Request for Correction To assist TDI in locating and correcting information, please include the following information in your request for correction:
Where to Send Your Request for Correction If you know the TDI division that maintains the information you want TDI to correct, please send your request for correction to the open records liaison for that division. If you do not know where in TDI to send your request, or if your request may involve multiple TDI divisions, you may send your request for correction to the Agency Counsel Section of TDI´s Legal & Compliance Division. Requests for correction can be hand-delivered, mailed, faxed or sent by e-mail.
If you do not know which TDI division maintains the information you want TDI to correct, you may send your request for correction to:
Including the mail code on the second line of the address, after the division name, will help ensure that your request is routed to the proper division. A list of mail codes is included in the list of open records liaisons .
Response to Request for Correction TDI will notify you in writing of the action taken by TDI in response to your request for correction. If TDI corrects the information, you will be notified that the information was corrected. If the information was not corrected, you will be provided with a written notice stating why the information could not be corrected. Information that Cannot Be Corrected Some information maintained by TDI cannot be corrected. The types of information that cannot be corrected include, but are not limited to, the following:
Copy of Request for Correction and Response To the extent practicable, a copy of your request for correction and TDI´s response will be maintained with the information that you´ve asked TDI to correct. Obtaining Copies of TDI´s Information about You To review or obtain copies of information maintained by TDI about you, please follow TDI´s Public Information Process . You have a special right of access, beyond the right of the general public, to information relating to you that is protected from public disclosure by laws intended to protect your privacy. However, TDI may withhold information for reasons other than your privacy rights. In other words, a record may be withheld from you if another exception of the Public Information Act applies or a confidentiality law protects an interest other than your privacy interest. Additional Information For additional information about your right to ask that information about you be corrected, please refer to Chapter 559 of the Texas Government Code . For additional information about requesting information from a Texas governmental body, please refer to Chapter 552 of the Texas Government Code or the Attorney General´s Public Information Handbook. For more information contact: AgencyCounsel@tdi.state.tx.us Last updated: 08/03/2007 |
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