Texas Department of Insurance
www.tdi.state.tx.us - Consumer Helpline 1-800-252-3439
Advisory 2000-06Update to Commission Changes in Last April the Commission issued Advisory 2000-02 concerning changes to the medical dispute resolution process, including the beginning of a field office pilot project. This Advisory discusses progress and announces an address change for medical disputes regarding fees. FEE DISPUTES: Effective September 1st, all medical fee disputes should be mailed to: Texas Workers’ Compensation Commission All other medical disputes, including medical necessity and preauthorization, even if they include a fee component, should continue to be sent to the TWCC Central Office in Austin. The Waco COE will continue the practice established in the pilot program of scheduling disputes for resolution. Parties will be notified by fax or email approximately two weeks prior to the scheduled consideration date. Parties who wish to participate will do so by telephone. Participation by the parties is voluntary. Mediated resolutions will be encouraged. If no agreement is reached, TWCC will make decisions based on the information available to the MDR officer at that time. If the parties reach an agreement prior to the dispute being considered by the Waco COE staff, the fee for dispute resolution will be waived. The Waco COE expects initially to resolve disputes within three weeks. However, research has shown that as resolution times decrease, the volume of disputes increase. The agency will closely monitor volumes to ensure that resolution times at the center can be kept to 30 days or less. TWCC is also beginning a process for evaluating the causes of fee disputes to determine how it can pro-actively reduce the number of fee disputes. A team in the Commission’s Central Office will focus on eliminating the 2,500 disputes currently in its backlog. This backlog should be eliminated by year-end. PREAUTHORIZATION DISPUTES: MEDICAL NECESSITY DISPUTES: SUMMARY:
Signed this 28th day of August, 2000 Leonard W. Riley, Executive Director
Distribution: TWCC Staff Return to Advisories Table of Contents |