WIC Help Desk
Texas-WIN Software Support is Available
When you contact us at the Automation Help Desk:
Your call will be routed to a Help Desk analyst or, if we are busy, to a telephone queue. If you are waiting in the queue for the next available agent, you should not hang up. Hanging up and calling back puts your call at the back of the line and causes unnecessary traffic at the Help Desk.
Hours of Operation
Monday–Friday
7:00 a.m.–6:30 p.m.
Saturday
8:00 a.m.–1:00 p.m.
Basic Information
Please be ready to provide the Help Desk Analyst with some basic information:
- Project/site.
- Description of the problem.
- When was the last time “it” worked?
- What has changed since “it” last worked (new computer, phone line, moved offices, someone else moved into the building … etc.)?
For non-critical questions or problems please e-mail the Help Desk by clicking
Last Updated February 15, 2005 |