WIC Help Desk

Texas-WIN Software Support is Available

When you contact us at the Automation Help Desk:

Your call will be routed to a Help Desk analyst or, if we are busy, to a telephone queue. If you are waiting in the queue for the next available agent, you should not hang up. Hanging up and calling back puts your call at the back of the line and causes unnecessary traffic at the Help Desk.

Hours of Operation

Monday–Friday
7:00 a.m.–6:30 p.m.

Saturday
8:00 a.m.–1:00 p.m.

Basic Information

• Project/site.
• Description of the problem.
• When was the last time “it” worked?
• What has changed since “it” last worked (new computer, phone line, moved offices, someone else moved into the building … etc.)?

Last Updated February 15, 2005