Registration Frequently Asked Questions

What is an administrative renewal?
What is a technical renewal?
Who is eligible to pay for registration administrative renewals online?
Can I pay for my mammography accreditation renewal online?
How long will my administrative renewal period be?
How does paying registration administrative renewal fees online work?
Can I change my address at the time of renewal?
What are the online available payment options?
What information do I need to make a payment online?
Can I print the payment receipt after completing the online process?
Can I pay my registration administrative renewal fee online any time?
Whom do I contact with technical difficulties in operating the site?
If I am unable to login to the site, whom do I contact?
How do I contact the agency?
What browser versions does the application support?

What is an administrative renewal?
An administrative renewal is a fee that must be paid in order to continue operating x-ray and laser devices. The fee is required every two years. Think of an administrative renewal as what happens when you pay your two-year registration fee. For information on fee payment see TAC§289.204 of the rules.

What is a technical renewal?
A technical renewal involves the complete resubmission of an application for your registration, including such things as: Radiation Safety Officer Qualifications and other special authorizations. Various regulatory guides are available to assist in preparing an application for technical renewal. For assistance contact the Radiation Control Licensing Branch at 512/834-6688.

Who is eligible to pay for registration administrative renewals online?
Facilities whose registration has not expired or has expired no more that 30 days ago are eligible to pay the registration administrative renewal fees online.

Can I pay for my mammography accreditation renewal online?
No. Only mammography certification renewal fees can be paid online.

How long will my administrative renewal period be?
Administrative renewals are good for two years.

How does paying registration administrative renewal fees online work?
Paying your registration administrative renewal fee online is a simple process. The first step is to login by entering the registration number on your certificate and the first five digits of your billing address zip code. This step is necessary to verify eligibility. If you are eligible, you will be given an option to pay the registration administrative renewal fee at this time. Changes can be made to your billing address and those changes should be completed in conjunction with paying your registration administrative renewal fee. The next steps are to answer questions, review information entered, and then proceed to the payment page. After providing payment information, the final step is to view and print the transaction receipt.

Can I change my address at the time of renewal?
You can ONLY change your billing address at the time of renewal. If your company’s name, Radiation Safety Officer, or facilities/locations have changed, please contact Radiation Control Registration at 512/834-6688 for instructions.

What are the online available payment options?
Payments can be made using credit cards (VISA, MasterCard, Discover, American Express) or ACH (automated clearinghouse) electronic check payment methods.

What information do I need to make a payment online?
Paying a registration administrative renewal fee requires a valid credit card number, expiration date, billing name, and billing address. For electronic check payments, a valid bank routing number and Savings/Checking account number is required.

Can I print the payment receipt after completing the online process?
Yes.

Can I pay my registration administrative renewal fee online any time?
Yes, the system is available 7 days per week, 24 hours per day except for routine maintenance down time.

Whom do I contact with technical difficulties in operating the site?
24/7 (24 hours per day, 7 days per week) Online Support is available through the TexasOnline Helpdesk at 1-877-452-9060, or by email at webhelp@texasonlinehelp.com.

If I am unable to login to the site, whom do I contact?
In the event you are unable to login to the site, please refer to the eligibility requirements page for renewal criteria, and/or contact Radiation Control to confirm eligibility.

How do I contact the agency?
You can contact Radiation Control at 1-512-834-6688 and ask for Registration.

What browser versions does the application support?
The application will support IE (Internet Explorer) version 4.0 and above and Netscape version 4.0 and above.

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Radiation Registration Administrative and Mammography Certification Renewal Online Licensing FAQs

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Texas Department of State Health Services, Radiation Control Program
1100 West 49th Street - Austin, Texas 78756-3189 - (512) 834-6688 or (512) 834-6770

Last Updated September 27, 2006