|
An important part of the responsibilities of
MTP staff and contractors is the respect for the rights of recipients. These
rights extend to all individuals, regardless of marital status, parenthood,
disability, color, race, religion, age, gender, ethnicity or national origin.
These rights and responsibilities pertain to all recipients.
You have the right to:
- Request medical transportation services that take into account your medical condition.
- Select a health care provider of your choice and have an attendant
travel with you if medically necessary. If the health care provider is
located beyond an adjacent county, this requires a referral from the
attending physician.
- Be treated with dignity and respect by MTP and contractor staff.
- Be picked up and delivered to your destination in a clean and safe vehicle.
- Privacy and confidentiality in all aspects of services, including your medical records.
- Freedom from physical and verbal abuse from MTP and contractor staff.
- Have all forms you are asked to sign explained to you.
- Have any policy or procedure explained to you and questions answered in a language you understand.
- Register a complaint or offer your comments about the service and
treatment you receive and to be told the complete name of the person to whom
you may direct your complaint or comment.
- Request an administrative review and/or informal hearing of any decision
made regarding your transportation eligibility or services provided or denied.
- Give suggestions or comments or register complaints with your
transportation contractor or with the MTP staff about the service that you
were or were not provided directly to the Central Office program division.
You have the responsibility to:
- Provide to MTP staff serving you the most complete and accurate
information possible about your transportation needs and to provide any
changes in information which would affect your eligibility.
- Keep all appointments you make or notify MTP as soon as possible or
least four (4) hours in advance of your scheduled ride, when you cannot keep
your transportation appointment.
- Refrain from verbal and/or physical abuse or sexual harassment toward
another client or passenger, contractor's employees, or department employees
while requesting or receiving medical transportation services
- Not use authorized medical transportation for purposes other than travel
to and from covered health care services
- Do nothing that would endanger the safety of the vehicle and passengers
with whom you travel and wear a safety belt at all times.
- Ask questions about your transportation arrangements that you do not understand.
We welcome your comments!
E-mail MTP Central Office |
