Health and Human Services Commission
Civil Rights Office

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The Texas health and human services system and its agencies are committed to providing services to our applicants and clients in a fair and nondiscriminatory manner. This obligation to comply with federal and state laws and regulations extends to service contractors, as well as any other agency, institution or organization participating in a health and human services program by contract or other arrangements.

The Health and Human Services Commission's Civil Rights Office has the responsibility to investigate claims of discrimination; to conduct new, periodic and special compliance reviews of offices, programs and contractors; to provide training and guidance; and to take other appropriate steps to ensure that programs and services do not discriminate.

• Contact Us

• Learn About Civil Rights Laws and Policies

• How to File a Discrimination Complaint with HHSC

• How to File a Discrimination Complaint with a Federal Agency

• HHSC Civil Rights Brochure and Posters

Contact Us

Civil rights complaints or questions may be directed to any of our four area offices as well.

Learn About Civil Rights Laws and Policies

It is the responsibility of our agencies and our contractors not to discriminate against applicants or clients. Consumers are protected from discrimination by federal and state laws, regulations and policies. These laws, regulations and policies state that clients and consumers are protected from discrimination if it is based on one or more of the following:

*Political belief and sexual orientation do not apply to all programs and services. Please contact the Civil Rights Office for additional information.

The civil rights laws and policies that protect consumers and applicants for services include:

How to File a Discrimination Complaint with HHSC

Consumers and applicants for benefits or services who believe they have been discriminated against by an employee of a Texas health and human services agency or an employee of an entity providing contracted agency services may file a complaint of discrimination with the Civil Rights Office.

The HHSC Civil Rights Office must receive the complaint of discrimination no more than 180 days after the alleged discriminatory action.

A complaint may be filed with HHSC by using the HHSC Client Complaint of Discrimination form. Individuals also may file complaints in person or by letter, e-mail, fax or phone.

The discrimination complaint must contain the following information:

Complaints also may be filed in one of our four area Civil Rights Offices in Dallas/Fort Worth, Houston, Lubbock and San Antonio.

Please click here to access office locations and contact information.
Please click here to access the HHSC Client Complaint of Discrimination form.

How to File a Discrimination Complaint with a Federal Agency

A civil rights discrimination complaint also may be filed with a federal agency. Please contact the agency or office for additional information.

U.S. Department of Education
Office for Civil Rights
400 Maryland Avenue, S.W.
Washington, D.C. 20202-1100

U.S. Department of Health and Human Service Programs:
Programs include, but are not limited to: Medicaid and Medicaid-related programs; Temporary Assistance to Needy Families (TANF); Community Care for the Aged and Disabled; Community Based Alternagives; other Long-Term Care programs; HIV and STD prevention and treatment programs; family and community health programs; mental health programs; and substance abuse prevention and treatment programs.

U.S. Department of Health and Human Services
Office for Civil Rights
1301 Young Street, #1169
Dallas, Texas 75202

HHSC Civil Rights Brochure and Posters [En Español]

HHSC Civil Rights Office Brochure for Clients

English [PDF] [Word] [Audio] | Spanish [PDF] [Word] [Audio] |
Vietnamese [PDF] [Word] [Audio]

Size: 15” x 9.5” (requires special size paper).
Printing Instructions:  These brochures require special sized printer paper. If your printer is unable to print the brochure in this size, we recommend printing it on legal size paper (8.5” x 14”) to facilitate readability. Alternate formats such as Braille and large text are available on request.
Questions: Contact the HHSC Civil Rights Office.

Civil Rights Posters for Clients

All posters should be prominently displayed in client common areas so they are easily visible. Client common areas include lobbies and waiting rooms, front reception desks, and locations where clients apply for services.
The following two posters (and all four versions) are required for all health and human services client service offices. There is a third poster below that is required for certain offices:

Size: 8.5” x 11” (standard size sheet of paper).
Posting Instructions:  Post the English and Spanish versions of this poster next to each other.
Questions: Contact the HHSC Civil Rights Office.

•  “Need an Interpreter”  [Language Translation] [American Sign Language]

  Size: 8.5” x 11” (standard size sheet of paper).
  Posting Instructions: Post the “Language Translation” version and “American Sign Language” version next to each other.
  Questions: Contact the HHSC Civil Rights Office.

In addition to the two posters above, offices that provide programs provided by the U.S. Department of Agriculture (USDA) Food and Nutrition Services (Food Stamps; Women, Infants and Children; and Special Nutrition Programs) or Food Safety and Inspection Services must display at least one version of the following poster:

• There are three versions of this poster. Order the poster that corresponds to your program. All versions are in English and Spanish.

  The download versions of these posters are for reference and not for posting purposes due to size requirements for readability.

  • Offices that provide services associated with the Food Safety and Inspection Services program (Form AD-475A). [English and Spanish]

  • Other Languages Available: If your office serves many clients who speak one of the following languages, please also post the translation (it is in simple paragraph form): Chinese, Creole, French, German, Hindi, Hmong, Italian, Korean, Polish, Russian and Vietnamese.

  • Offices that provide client services associated with the Food Stamp Program (Form AD-457B). [English and Spanish]

  • Offices, schools and other sites that provide client services associated with the Special Nutrition Programs, including the Women, Infants, and Children program (Form AD-475C). [English and Spanish]

    Size: 11” x 17”
    Posting Instructions: Both the English and Spanish versions must be posted.
    Download Information: You can get more information about downloading the reference versions of the posters at http://www.fns.usda.gov/cr/justice.htm.

    Order Information: You can order posters at no cost by contacting the United States Department of Agriculture’s Southwest Regional Office:

    United States Department of Agriculture
    Southwest Regional Office
    Becky R. Lucero, Acting Regional Civil Rights Director
    1100 Commerce St., Room 522
    Dallas, TX 75242-9800
    (214) 290-9800
    E-mail: rebeccar.lucero@fns.usda.gov

Civil Rights Employment Posters for Contractors, Vendors and Providers

All posters should be prominently displayed in client common areas so they are easily visible. Client common areas include lobbies and waiting rooms, front reception desks, and locations where clients apply for services.

• “Equal Employment Opportunity is the Law”* [English] [Spanish]

  Size:  17” x 22” (requires special size paper).
  Language Translations: Poster is available in English, Spanish, Arabic, and Chinese. At a minimum, you must post English and Spanish versions.
  Download Information: For problems with the download versions contact the U.S. Department of Labor by calling (888) 972-7332 or by e-mail at Contact-OSBP@dol.gov.
  Order Information: To order these posters from the U.S. Equal Employment Opportunity Commission, visit their website at http://www.eeoc.gov/posterform.html, or contact them by visiting http://www.eeoc.gov/contact.html or calling (800) 669-3362 (voice) or (800) 800-3302 (TTY). There is no charge for the poster or shipping.

*The downloaded versions are from the Department of Labor and are slightly different from the posters you can order from the U.S. Equal Employment Opportunity Commission.

• “The Law in Texas” [English and Spanish]

  Size:  8.5” x 11” (standard size sheet of paper).
  Download Information: Contact the Texas Workforce Commission, Civil Rights Division at (888) 452-4778.