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We want to serve you as efficiently and professionally as possible.
When you have a question, comment or concern about a transportation issue, you may call toll-free (800) 558-9368 to be connected
to the TxDOT district office nearest you. Office hours for all TxDOT offices are 8
a.m. to 5 p.m., central standard time, Monday-Friday. You may also contact us by
e-mail or by United States mail at 125
East 11th Street, Austin, Texas 78701.
When you call us, we will:
- discuss the issue and try to answer your inquiry immediately by phone,
- reply to you within five business days if we are unable to address your
issue over the phone, and
- update you quarterly if the issue takes more than 90 days to resolve.
When you write to us, we will:
- immediately review your inquiry/concern,
- make every reasonable effort to resolve the problem,
- reply to you within five business days, and
- update you quarterly if the issue takes more than 90 days to resolve.
When you send us written comments or concerns, please include:
- your name and mailing address (telephone number/e-mail optional),
- a description of your comment or concern, including any background
information or underlying facts, and
- the specific action or measure you are requesting of us.
If you are unable to resolve your concerns or need any additional information
about TxDOT, please call our Public Information Office at (512) 463-8588.
We hope you find what you need on our Web site and encourage you to
contact us with suggestions on how we can
make our site better. |
