 |
Contact Us | ||
|
The Office of Consumer Credit Commissioner (OCCC) is located at 2601 N. Lamar Blvd., Austin, Texas 78705. Direct general inquiries to 512.936.7600 or to info@occc.state.tx.us. Our toll-free Consumer Helpline number is 800.538.1579. If you need more information about any of our programs or would like to speak to an OCCC staffer about our services, please select from the departments listed here: |
|||
| ˜Consumer Assistance (consumer complaints) | |||
| ˜Consumer Protection (industry examinations) | |||
| ˜Licensing and Registration | |||
| ˜Credit Education | |||
| ˜Legal and Administration | |||
|
The OCCC affords all consumers and the industry members quality service and attention to their immediate needs. If we do not meet your expectations, direct complaints about OCCC services or operations to the Commissioner via e-mail or call Joann McAnally at 512.936.7640. Direct questions or comments about this Web site to: webmaster@occc.state.tx.us |
|||
Please report any broken links to OCCC Webmaster
Consumer
Assistance (complaints and concerns)
This department assists
consumers who have experienced misrepresentation, fraud, and deceptive practices
on the part of the businesses we regulate. Those businesses consist of Texas
non-depository lenders: finance companies, pawnshops, home equity lenders,
junior lien mortgage lenders, payday lenders, signature loan companies, and
retailers who provide financing for their goods (including motor vehicle and
manufactured home dealers). We offer a toll-free helpline for consumers to
contact us directly with complaints and questions about the businesses licensed
or registered with the OCCC. The helpline is open Monday through Friday, 8:00
a.m. to 5:00 p.m., to provide these services:
-
Enable consumers to get resolution to their complaint or question about an OCCC licensee, usually within seven days
-
Provide complete and accurate information about certain credit transactions, helping consumers understand the terms of contracts and their legal rights
-
Notify the consumer protection department of possible non-compliance by one of our licensed lenders
Assistance is available on-line as well; you can download a complaint form from this site.
Call the consumer assistance help-line at 800.538.1579 or send an e-mail.
Consumer Protection (industry examinations)
The consumer protection department
operates a comprehensive regulatory program, consisting of both regularly
scheduled examinations and special investigations conducted in response to
consumer complaints. A routine exam entails a visit to each licensed location
for a lender or pawnshop, assessment of the transactions that have taken place
there, and inspection of key business records. Investigations focus on the
lending or business practices of licensees, spotlighting those areas about
which we have received the most complaints.
Direct inquiries
to Rudy Aguilar at 512.936.7627 or via email:
rudy.aguilar@occc.state.tx.us
Licensing
and Registration
This department determines whether
certain lenders meet the minimum qualifications to lend money in Texas, administering
the initial licensing process and renewals. This department also manages retail
creditor registration.
Licensing of lenders
Non-depository lenders desiring to make or
arrange certain loans to Texas residents, unless specifically exempted, must
be licensed by the OCCC. Licensing application forms are available in Credit
Industry Services.
Direct
inquiries to Phyllis Wolfenbarger at 512.936.7614 or via email:
phyllis.wolfenbarger@occc.state.tx.us
Registration
of retailers offering financing
Certain creditors that
finance the sales of their goods and services are required to register with
the OCCC. Such creditors include boat dealers, furniture and carpet retailers,
some medical offices, etc. You can obtain registration forms and information
by sending a request to the agency or by downloading
the registration booklet.
Direct
inquiries to Ann Harrington at 512.936.7619 or via email:
ann.harrington@occc.state.tx.us
Credit Education
The OCCC offers educational
programs to provide credit information for credit consumers and industries
in Texas. Agency representatives make presentations at community events, direct
outreach programs at high school students and teachers, and publish information
on such topics as home equity, credit basics for consumers, lending terms,
and pawn transactions. You can view these brochures and get an idea of other
educational activities in Consumer Brochures,
or check out the Useful Links page, where
we provide links to organizations offering personalized financial counseling.
Direct
inquiries to 512.936.7620 or via email:
education@occc.state.tx.us
Legal
and Administration
The primary responsibility of the legal and administration
department is the operation of the agency. This department is composed of
the following areas:
Executive management: Directs agency activities; assists the agency in meeting its objectives; maintains record retention schedule; establishes the rates that appear in the Texas Credit Letter; acts as liaison with the Texas Register.
Direct inquiries
to Joann McAnally at 512.936.7640 or via email:
joann.mcanally@occc.state.tx.us
Legal: Represents the agency in administrative hearings; provides support to the Finance Commission of Texas and the commissioner in interpreting laws; consults with financial institutions and other legal counsel about credit compliance issues.
Direct inquiries
to David Lette at 512.936.7611 or via email:
david.lette@occc.state.tx.us
Public information: Provides access to all the agency’s documents, excepting those deemed confidential by law; makes official statements about the stance of the agency; handles media queries.
Direct inquiries
to 512.936.7639 or via email:
public.information@occc.state.tx.us
Personnel: Provides information about job openings, employment provisions, and employee benefits.
Direct inquiries
to 512.936.7641 or via email:
personnel@occc.state.tx.us
Accounting: Provides financial statements and information about the agency revenue and expenditures; ensures prompt payments for goods and services; manages accounts receivable.
Direct inquiries
to 512.936.7642 or via email:
accounting@occc.state.tx.us
Direct
inquiries to 512.936.7628 or via email:
purchasing@occc.state.tx.us
Information resources: Ensures the appropriate functioning and management of the agency's information resources.
Direct inquiries
to 512.936.7650 or via email:
kimberly.wilson@occc.state.tx.us
