El Paso Flood Disaster Resource Page

TDI Help Lines | American Red Cross | File an Insurance Complaint | List of Carriers | Consumer FAQs | Disaster Recovery Centers | Fed Govt Help Lines and Other Assistance | Additional Disaster Information | Help Us Prevent Insurance Fraud | TDI News Releases

Texas Department of Insurance Help Lines

The Texas Department of Insurance (TDI) Help Line (1-800-252-3439) is now open Monday to Friday from 8 a.m. to 6 p.m., Saturday from 8 a.m. to 5 p.m., and Sunday noon to 5 p.m. Central time

800-252-3439

Immediate Disaster Assistance from the American Red Cross

If you have immediate emergency needs for food, clothing, shelter, or medical care, contact one of the local offices of the American Red Cross. You can visit a local Red Cross office, call the toll-free number at 1-866-438-4636, or browse the list of chapters and websites at www.redcross.org.

• Insurance Assistance disaster flier - Who to Call for Help

  English PDF version
  Spanish PDF version
  Chinese PDF version
  Vietnamese PDF version

File an Insurance Complaint

Insurance Complaint Forms

• English Online Form
• En Español En linea Forma | RTF Format | PDF Format
• Easy Print Form RTF Format | PDF Format

Lists of Carriers

• Catastrophe Phone Numbers for Property & Casualty Companies (updated 08/25/2006)

Consumer Frequently Asked Questions

• Consumer Frequently Asked Questions
• Asistencia para Consumidores por Causa de Desastre 2006 Preguntas Frecuentes

Disaster Recovery Centers / Insurance Assistance Centers

• A Disaster Recovery Center (DRC) opens on Monday, August 21, at 7500 Viscount, Suite 292. Hours are 9 a.m. to 6 p.m. MDT.
• A mobile DRC will be at:
  • Vinton, 512 East Vinton Road (West Valley Fire Department) - August 27-30, and September 6-9
  • Socorro, 860 Rio Vista (City Hall) - August 31 and September 1
  • Horizon City, 13989 Veny Webb (OZ Glaze Senior Citizen Center) - September 2-3
  • Clint, 200 North San Elizaro (Community Center, Clint-San Elizaro) - September 4-5

Federal Government Help Lines and Other Assistance

Federal Emergency Management Agency (FEMA)

You may qualify for assistance from the federal government. You can apply by calling 800-621-FEMA (800-621-3362) or apply for assistance online at www.fema.gov. The information you will need includes:

• The street address of your damaged property
• Your current mailing address and a telephone number where you can be reached in the event you have been forced to relocate
• Your Social Security Number
• Your household´s approximate gross income at the time of the flood or, if you are reporting business damages, the gross income of the business
• Information on the type of insurance coverage you have, particularly flood insurance

National Flood Insurance Program

If you have a flood insurance policy through the National Flood Insurance Program or one of their represented companies, you should contact your insurance agent or company´s claim office. If the company information is not known, please contact 800-427-4661 or visit www.floodsmart.gov.

Additional Disaster Information

• Storm Warnings publication

Help Us Prevent Insurance Fraud

Insurance Fraud Toll-Free Hotline - 1-888-327-8818

Online Fraud Reporting
Secure Transmission, Fast, Comprehensive, Easy Data Entry

• Online Fraud Reporting for Consumers
• Online Fraud Reporting for Insurance Companies

TDI News Releases

• TDI Offers Assistance to El Paso Residents Hit by Recent Flooding

For more information contact: ConsumerProtection@tdi.state.tx.us