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1999 Workers' Compensation Complaint Index

Please note that when a carrier has a small number of policies in force, the complaint ratio will be large. For example, if a company has a few hundred policies in force, then one complaint may result in a complaint ratio of more than 100. A company may have a small number of policies because it is new to the market, leaving the market, or writes only a specialized segment of the market such as high-risk policies.

How each company´s consumer complaints compare to the average, with an index of 1.00 as average. Below 1.00 means fewer complaints than average and above 1.00 means more complaints than average.

Company Name Total Number of Justified Complaints for 1999 Total Workers' Compensation Policies for 1999 Complaint Index
ACCEPTANCE CASUALTY INSURANCE COMPANY 0 45 0.00
ACE AMERICAN INSURANCE COMPANY 0 94 0.00
ACE FIRE UNDERWRITERS INSURANCE COMPANY 0 29 0.00
ACE INDEMNITY INSURANCE COMPANY 0 3 0.00
ACE PROPERTY AND CASUALTY INSURANCE COMPANY 0 17 0.00
ACIG INSURANCE COMPANY 0 11 0.00
AIU INSURANCE COMPANY 0 2666 0.00
ALASKA NATIONAL INSURANCE COMPANY 0 18 0.00
ALL AMERICA INSURANCE COMPANY 0 156 0.00
AMCOMP ASSURANCE CORPORATION 0 10 0.00
AMERICAN ALTERNATIVE INSURANCE CORPORATION 0 47 0.00
AMERICAN AUTOMOBILE INSURANCE COMPANY 0 435 0.00
AMERICAN CASUALTY COMPANY OF READING, PENNSYLVANIA 0 2255 0.00
AMERICAN ECONOMY INSURANCE COMPANY 0 10 0.00
AMERICAN EMPLOYERS' INSURANCE COMPANY 0 513 0.00
AMERICAN GUARANTEE AND LIABILITY INSURANCE COMPANY 0 221 0.00
AMERICAN HOME ASSURANCE COMPANY 0 3700 0.00
AMERICAN INSURANCE COMPANY, THE 0 435 0.00
AMERICAN INTERNATIONAL SOUTH INSURANCE COMPANY 0 60 0.00
AMERICAN INTERSTATE INSURANCE COMPANY 0 1158 0.00
AMERICAN MANUFACTURERS MUTUAL INSURANCE COMPANY 0 1033 0.00
AMERICAN MOTORISTS INSURANCE COMPANY 0 1551 0.00
AMERICAN STATES INSURANCE COMPANY OF TEXAS 0 2002 0.00
AMERICAN ZURICH INSURANCE COMPANY 0 566 0.00
AMERISURE INSURANCE COMPANY 0 182 0.00
AMERISURE MUTUAL INSURANCE COMPANY 0 194 0.00
ARGONAUT INSURANCE COMPANY 0 5 0.00
ARGONAUT-SOUTHWEST INSURANCE COMPANY 0 531 0.00
ASSOCIATED INDEMNITY CORPORATION 0 48 0.00
ASSOCIATION CASUALTY INSURANCE COMPANY 1 2316 1.64
ASSURANCE COMPANY OF AMERICA 0 278 0.00
ATLANTIC MUTUAL INSURANCE COMPANY 0 443 0.00
BANCINSURE, INC. 0 34 0.00
BANKERS STANDARD INSURANCE COMPANY 0 26 0.00
BENCHMARK INSURANCE COMPANY 0 4 0.00
BIRMINGHAM FIRE INSURANCE COMPANY OF PENNSYLVANIA 0 1 0.00
BITUMINOUS CASUALTY CORPORATION 0 201 0.00
BITUMINOUS FIRE AND MARINE INSURANCE COMPANY 0 23 0.00
BRITISH AMERICAN INSURANCE COMPANY 0 1 0.00
CAMDEN FIRE INSURANCE ASSOCIATION, THE 0 236 0.00
CAPITAL CITY INSURANCE COMPANY, INC. 0 119 0.00
CASUALTY RECIPROCAL EXCHANGE 0 1106 0.00
CENTENNIAL INSURANCE COMPANY 0 865 0.00
CENTRAL MUTUAL INSURANCE COMPANY 0 223 0.00
CENTRE INSURANCE COMPANY 1 434 8.73
CHARTER OAK FIRE INSURANCE COMPANY, THE 0 55 0.00
CHUBB INDEMNITY INSURANCE COMPANY 0 35 0.00
CHURCH MUTUAL INSURANCE COMPANY 0 1057 0.00
CINCINNATI CASUALTY COMPANY, THE 0 66 0.00
CINCINNATI INSURANCE COMPANY, THE 0 118 0.00
CLARENDON NATIONAL INSURANCE COMPANY 1 793 4.78
CMI LLOYDS 0 5 0.00
COLONIAL AMERICAN CASUALTY AND SURETY COMPANY 0 24 0.00
COLONIAL CASUALTY INSURANCE COMPANY 1 777 4.88
COMMERCE AND INDUSTRY INSURANCE COMPANY 0 11 0.00
COMMERCIAL CASUALTY INSURANCE COMPANY 0 96 0.00
CONTINENTAL CASUALTY COMPANY 2 1334 5.68
CONVERIUM INSURANCE (NORTH AMERICA) INC. 0 1025 0.00
CUMIS INSURANCE SOCIETY, INC. 0 480 0.00
DAIMLERCHRYSLER INSURANCE COMPANY 0 1 0.00
ELECTRIC INSURANCE COMPANY 0 1 0.00
EMCASCO INSURANCE COMPANY 0 81 0.00
EMPLOYERS' FIRE INSURANCE COMPANY, THE 0 315 0.00
EMPLOYERS INSURANCE COMPANY OF WAUSAU 0 177 0.00
EMPLOYERS MUTUAL CASUALTY COMPANY 0 390 0.00
EQUITY MUTUAL INSURANCE COMPANY 0 35 0.00
EVEREST NATIONAL INSURANCE COMPANY 3 5 2273.83
EXPLORER INSURANCE COMPANY 0 24 0.00
FAIRFIELD INSURANCE COMPANY 0 1 0.00
FAIRMONT INSURANCE COMPANY 0 1337 0.00
FAIRMONT PREMIER INSURANCE COMPANY 0 314 0.00
FAIRMONT SPECIALTY INSURANCE COMPANY 0 4 0.00
FARMLAND MUTUAL INSURANCE COMPANY 0 94 0.00
FEDERAL INSURANCE COMPANY 0 1112 0.00
FEDERATED MUTUAL INSURANCE COMPANY 0 916 0.00
FEDERATED SERVICE INSURANCE COMPANY 0 5 0.00
FIDELITY AND DEPOSIT COMPANY OF MARYLAND 0 337 0.00
FIDELITY AND GUARANTY INSURANCE COMPANY 0 17 0.00
FIDELITY AND GUARANTY INSURANCE UNDERWRITERS, INC. 0 9 0.00
FIDELITY FIRST INSURANCE COMPANY 1 195 19.43
FINANCIAL CASUALTY & SURETY, INC. 0 1 0.00
FINANCIAL INSURANCE COMPANY OF AMERICA 0 154 0.00
FIREMAN'S FUND INSURANCE COMPANY 1 552 6.87
FIREMAN'S FUND INSURANCE COMPANY OF WISCONSIN 0 21 0.00
FIRST LIBERTY INSURANCE CORPORATION, THE 1 7 541.39
FIRST NATIONAL INSURANCE COMPANY OF AMERICA 1 306 12.38
FLORISTS' MUTUAL INSURANCE COMPANY 0 106 0.00
FREMONT INDEMNITY COMPANY 0 932 0.00
GENERAL CASUALTY COMPANY OF WISCONSIN 0 25 0.00
GENERAL INSURANCE COMPANY OF AMERICA 0 168 0.00
GENESIS INSURANCE COMPANY 0 6 0.00
GRANITE STATE INSURANCE COMPANY 0 40 0.00
GRAPHIC ARTS MUTUAL INSURANCE COMPANY 0 26 0.00
GRAY INSURANCE COMPANY, THE 0 17 0.00
GREAT AMERICAN ALLIANCE INSURANCE COMPANY 0 144 0.00
GREAT AMERICAN ASSURANCE COMPANY 0 68 0.00
GREAT AMERICAN INSURANCE COMPANY 0 158 0.00
GREAT AMERICAN INSURANCE COMPANY OF NEW YORK 0 181 0.00
GREAT NORTHERN INSURANCE COMPANY 0 56 0.00
GREAT WEST CASUALTY COMPANY 0 3 0.00
GUIDEONE ELITE INSURANCE COMPANY 0 2 0.00
GUIDEONE MUTUAL INSURANCE COMPANY 0 805 0.00
HANOVER INSURANCE COMPANY, THE 0 119 0.00
HANOVER LLOYD'S INSURANCE COMPANY 0 19 0.00
HARBOR SPECIALTY INSURANCE COMPANY 0 22 0.00
HARCO NATIONAL INSURANCE COMPANY 0 1 0.00
HARTFORD ACCIDENT AND INDEMNITY COMPANY 1 79 47.97
HARTFORD CASUALTY INSURANCE COMPANY 0 703 0.00
HARTFORD FIRE INSURANCE COMPANY 0 697 0.00
HARTFORD INSURANCE COMPANY OF THE MIDWEST 0 690 0.00
HARTFORD UNDERWRITERS INSURANCE COMPANY 0 7351 0.00
HEARTLAND LLOYDS INSURANCE COMPANY 0 200 0.00
HIGHLANDS INSURANCE COMPANY 0 2334 0.00
HOUSTON GENERAL INSURANCE COMPANY 3 2 5684.57
ILLINOIS NATIONAL INSURANCE CO. 0 28 0.00
INDEMNITY INSURANCE COMPANY OF NORTH AMERICA 0 55 0.00
INDEPENDENCE CASUALTY AND SURETY COMPANY 0 70 0.00
INDIANA LUMBERMENS MUTUAL INSURANCE COMPANY 0 234 0.00
INSURANCE COMPANY OF THE STATE OF PENNSYLVANIA, THE 0 880 0.00
INSURANCE COMPANY OF THE WEST 0 238 0.00
LIBERTY INSURANCE CORPORATION 0 266 0.00
LIBERTY MUTUAL FIRE INSURANCE COMPANY 0 311 0.00
LIBERTY MUTUAL INSURANCE COMPANY 2 275 27.56
LM INSURANCE CORPORATION 0 139 0.00
LUMBERMENS MUTUAL CASUALTY COMPANY 0 638 0.00
LUMBERMEN'S UNDERWRITING ALLIANCE 0 73 0.00
MARYLAND CASUALTY COMPANY 0 252 0.00
MARYLAND INSURANCE COMPANY 0 7 0.00
MASSACHUSETTS BAY INSURANCE COMPANY 0 41 0.00
MID-CENTURY INSURANCE COMPANY 0 1119 0.00
MIDDLESEX INSURANCE COMPANY 0 146 0.00
MIDWEST EMPLOYERS CASUALTY COMPANY 0 1 0.00
MILLERS FIRST INSURANCE COMPANY 0 18 0.00
MOUNTAIN VALLEY INDEMNITY COMPANY 0 89 0.00
NATIONAL AMERICAN INSURANCE COMPANY 0 1164 0.00
NATIONAL FIRE INSURANCE COMPANY OF HARTFORD 1 839 4.52
NATIONAL STANDARD INSURANCE COMPANY 0 15 0.00
NATIONAL SURETY CORPORATION 0 122 0.00
NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURGH, PENNSYLVANIA 0 620 0.00
NATIONWIDE AGRIBUSINESS INSURANCE COMPANY 0 182 0.00
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY 0 10 0.00
NATIONWIDE MUTUAL INSURANCE COMPANY 0 13 0.00
NATIONWIDE PROPERTY AND CASUALTY INSURANCE COMPANY 0 62 0.00
NEW HAMPSHIRE INSURANCE COMPANY 0 340 0.00
NORTH AMERICAN SPECIALTY INSURANCE COMPANY 0 129 0.00
NORTH RIVER INSURANCE COMPANY, THE 0 136 0.00
NORTHERN ASSURANCE COMPANY OF AMERICA, THE 0 9 0.00
NORTHERN INSURANCE COMPANY OF NEW YORK 0 338 0.00
NORTHWESTERN PACIFIC INDEMNITY COMPANY 0 2 0.00
OHIO CASUALTY INSURANCE COMPANY, THE 0 281 0.00
OLD REPUBLIC INSURANCE COMPANY 0 416 0.00
ONEBEACON AMERICA INSURANCE COMPANY 0 550 0.00
ONEBEACON INSURANCE COMPANY 0 193 0.00
PACIFIC EMPLOYERS INSURANCE COMPANY 0 243 0.00
PACIFIC INDEMNITY COMPANY 0 435 0.00
PENNSYLVANIA GENERAL INSURANCE COMPANY 0 153 0.00
PENNSYLVANIA MANUFACTURERS' ASSOCIATION INSURANCE COMPANY 0 1 0.00
PETROLEUM CASUALTY COMPANY 0 2 0.00
PHOENIX INSURANCE COMPANY, THE 0 52 0.00
PLATTE RIVER INSURANCE COMPANY 0 175 0.00
PROTECTIVE INSURANCE COMPANY 0 11 0.00
REALM NATIONAL INSURANCE COMPANY 0 65 0.00
REDLAND INSURANCE COMPANY 0 2894 0.00
REGENT INSURANCE COMPANY 0 9 0.00
RELIANCE INSURANCE COMPANY 0 311 0.00
REPUBLIC LLOYDS 0 165 0.00
REPUBLIC UNDERWRITERS INSURANCE COMPANY 0 112 0.00
REPUBLIC-FRANKLIN INSURANCE COMPANY 0 336 0.00
ROYAL INDEMNITY COMPANY 0 398 0.00
SAFECO INSURANCE COMPANY OF AMERICA 0 292 0.00
SAFETY NATIONAL CASUALTY CORPORATION 0 46 0.00
SECURITY INSURANCE COMPANY OF HARTFORD 0 91 0.00
SECURITY NATIONAL INSURANCE COMPANY 1 3356 1.13
SENTRY INSURANCE A MUTUAL COMPANY 0 316 0.00
SERVICE LLOYDS INSURANCE COMPANY 0 580 0.00
SOMPO JAPAN INSURANCE COMPANY OF AMERICA 1 63 60.15
SOUTHERN INSURANCE COMPANY 0 81 0.00
SOUTHERN VANGUARD INSURANCE COMPANY 0 144 0.00
ST. PAUL FIRE AND MARINE INSURANCE COMPANY 0 873 0.00
ST. PAUL GUARDIAN INSURANCE COMPANY 0 505 0.00
ST. PAUL MERCURY INSURANCE COMPANY 0 325 0.00
STAR INSURANCE COMPANY 0 117 0.00
STATE FARM FIRE AND CASUALTY COMPANY 0 5146 0.00
SUA INSURANCE COMPANY 1 564 6.72
TEXAS BUILDERS INSURANCE COMPANY 2 891 8.51
TEXAS HOSPITAL INSURANCE EXCHANGE 0 49 0.00
TEXAS MUTUAL INSURANCE COMPANY 4 32356 0.47
TEXAS PACIFIC INDEMNITY COMPANY 0 12 0.00
TIG INSURANCE COMPANY 0 36 0.00
TOKIO MARINE & NICHIDO FIRE INSURANCE CO., LTD. 0 164 0.00
TRADERS & GENERAL INSURANCE COMPANY 0 1 0.00
TRANS PACIFIC INSURANCE COMPANY 0 5 0.00
TRANSCONTINENTAL INSURANCE COMPANY 1 1709 2.22
TRANSPORTATION INSURANCE COMPANY 1 732 5.18
TRAVELERS INDEMNITY COMPANY OF AMERICA, THE 0 94 0.00
TRAVELERS INDEMNITY COMPANY OF CONNECTICUT, THE 1 3419 1.11
TRAVELERS INDEMNITY COMPANY, THE 0 282 0.00
TRAVELERS PROPERTY CASUALTY COMPANY OF AMERICA 0 371 0.00
TRINITY UNIVERSAL INSURANCE COMPANY 1 648 5.85
TRINITY UNIVERSAL INSURANCE COMPANY OF KANSAS, INC. 0 701 0.00
TRUCK INSURANCE EXCHANGE 0 2116 0.00
TWIN CITY FIRE INSURANCE COMPANY 0 1240 0.00
U.S. SPECIALTY INSURANCE COMPANY 0 2 0.00
UNION STANDARD INSURANCE COMPANY 0 505 0.00
UNITED STATES FIDELITY AND GUARANTY COMPANY 0 5 0.00
UNITED WISCONSIN INSURANCE COMPANY 0 16 0.00
UNIVERSAL UNDERWRITERS INSURANCE COMPANY 0 358 0.00
UNIVERSAL UNDERWRITERS OF TEXAS INSURANCE COMPANY 0 151 0.00
UTICA MUTUAL INSURANCE COMPANY 0 269 0.00
UTICA NATIONAL INSURANCE COMPANY OF TEXAS 0 467 0.00
VALIANT INSURANCE COMPANY 0 53 0.00
VALLEY FORGE INSURANCE COMPANY 0 855 0.00
VANLINER INSURANCE COMPANY 0 11 0.00
VIGILANT INSURANCE COMPANY 0 88 0.00
VIRGINIA SURETY COMPANY, INC. 0 244 0.00
WAUSAU BUSINESS INSURANCE COMPANY 0 205 0.00
WAUSAU UNDERWRITERS INSURANCE COMPANY 0 208 0.00
WEST AMERICAN INSURANCE COMPANY 0 69 0.00
WESTERN INDEMNITY INSURANCE COMPANY 1 1617 2.34
WESTPORT INSURANCE CORPORATION 0 40 0.00
XL SPECIALTY INSURANCE COMPANY 0 11 0.00
ZENITH INSURANCE COMPANY 1 1065 3.56
ZNAT INSURANCE COMPANY 0 112 0.00
ZURICH AMERICAN INSURANCE COMPANY 0 1752 0.00
ZURICH AMERICAN INSURANCE COMPANY OF ILLINOIS 0 3 0.00
Total 35 132,640 1.00

Return to Complaint Index

For more information, contact: ConsumerProtection@tdi.state.tx.us



For more information contact: ConsumerProtection@tdi.state.tx.us

Last updated: 10/26/2006