Filling Out the
Consumer Complaint Form

If you want to file a complaint about BioPerformance, please also read the BioPerformance Complaint Instructions page.

You can now file a Consumer Complaint Form either by mail, or on-line!

1. You may submit an On-Line Complaint Form.

   If you file your complaint on-line, we suggest that you print a copy of the form after you fill it out, so you will have a copy for your files. Once you clear the form or close the browser, you will not be able to retrieve your information.
    

PLEASE NOTE!!
• If you plan on submitting your complaint electronically, you can attach supporting documents. The on-line complaint form allows you to submit scanned images along with your complaint (i.e., no follow-up e-mail is necessary). To take advantage of this feature, you may wish to scan your supporting documents first, before you fill out the on-line form.

 
• If you do not have a scanner - You can still fill out the complaint on-line, and then send copies (please do NOT send us your originals!) of your documents along with a print-out of your filled out complaint form to:
   
  Office of the Attorney General
  Consumer Protection Division
  PO Box 12548
  Austin, TX 78711-2548

 
2. You can file your complaint by mail or in person.
   You can print out the PDF file (or you may contact your nearest Consumer Protection Regional Office to obtain the form) fill it in, and either mail it in together with copies of supporting documents to the address listed above, or deliver them in person to your nearest Consumer Protection Regional Office.