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Have you had contact with the TCEQ lately? Complete our Customer Satisfaction Survey.
 
Questions or Comments:
opa@tceq.state.tx.us
512/239-1000
Customer Satisfaction Survey

En Español

Have we provided the service you need?
In order to serve you better, the Texas Commission on Environmental Quality (TCEQ) would like to know about your experience with us. Please take the time to complete this brief survey and return it to us.

General Information
  1. Which customer type would you consider yourself:

    Citizen
    Owner or Employee of Regulated Company
    Environmental Group Representative
    Public/Elected Official
    Industry/Association Representative
    Neighborhood/Community Representative
    Attorney/Consultant
    Other (please describe):

  2. What county do you live in?

  3. Which area of the Texas Commission on Environmental Quality do you most frequently deal with as a customer?

  4. Austin Headquarters (specific program)
     
    Regional Office (which region)

Very Satisfied
  

Very Dissatisfied
  

Not Applicable
  5   4   3   2   1   N/A  

Over All
How satisfied are you:
  1. With the Texas Commission on Environmental Quality?
  2. 5
    4
    3
    2
    1
    N/A
  1. That the TCEQ is attentive to customer complaints?
    5
    4
    3
    2
    1
    N/A
Staff
How satisfied are you:
  1. That staff identified themselves adequately?
    5
    4
    3
    2
    1
    N/A
  1. That the staff is sufficiently knowledgeable?
    5
    4
    3
    2
    1
    N/A
  1. That the staff is professional and courteous?
    5
    4
    3
    2
    1
    N/A

Very Satisfied
  

Very Dissatisfied
  

Not Applicable
  5   4   3   2   1   N/A  

Telephone Calls
How satisfied are you:
  1. With the handling of telephone calls you’ve placed to the TCEQ?
    5
    4
    3
    2
    1
    N/A
  1. With the length of time you wait to reach the right person on the phone?
    5
    4
    3
    2
    1
    N/A
Written Information or Documentation
How satisfied are you:
  1. With the accuracy/helpfulness of the written information or documentation you received?
    5
    4
    3
    2
    1
    N/A
  1. With the ease of understanding the written information or documentation you received?
    5
    4
    3
    2
    1
    N/A

Very Satisfied
  

Very Dissatisfied
  

Not Applicable
  5   4   3   2   1   N/A  

Web Site
How satisfied are you:
  1. With the ease of finding information on our Web site?
    5
    4
    3
    2
    1
    N/A
  1. With the usefulness of information on our Web site?
    5
    4
    3
    2
    1
    N/A
Facilities
How satisfied are you:
  1. With the appearance and location of our facilities?
    5
    4
    3
    2
    1
    N/A
  1. With the accessibility of our facilities?
    5
    4
    3
    2
    1
    N/A

Very Satisfied
  

Very Dissatisfied
  

Not Applicable
  5   4   3   2   1   N/A  

If you Filed a Complaint
How satisfied are you:
  1. With the way your complaint was handled?
    5
    4
    3
    2
    1
    N/A
  1. With the response you received regarding your complaint?
    5
    4
    3
    2
    1
    N/A
  1. With the timeliness of staff in handling your complaint?
    5
    4
    3
    2
    1
    N/A
Other
  1. Do you have any other comments or suggestions on how we could serve you better?

Any comments will be forwarded to the appropriate office. If you would like a response, please provide your contact information below.
   
Name: Phone Number:
   
E-mail:  


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