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Contact Us
Have you had contact with the TCEQ lately? Complete our
Customer Satisfaction Survey
.
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Questions or Comments:
opa@tceq.state.tx.us
512/239-1000
Customer Satisfaction Survey
En Español
Have we provided the service you need?
In order to serve you better, the Texas Commission on Environmental Quality (TCEQ) would like to know about your experience with us. Please take the time to complete this brief survey and return it to us.
General Information
Which customer type would you consider yourself:
Citizen
Owner or Employee of Regulated Company
Environmental Group Representative
Public/Elected Official
Industry/Association Representative
Neighborhood/Community Representative
Attorney/Consultant
Other (please describe):
What county do you live in?
Select County
Anderson
Andrews
Angelina
Aransas
Archer
Armstrong
Atascosa
Austin
Bailey
Bandera
Bastrop
Baylor
Bee
Bell
Bexar
Blanco
Borden
Bosque
Bowie
Brazoria
Brazos
Brewster
Briscoe
Brooks
Brown
Burleson
Burnet
Caldwell
Calhoun
Callahan
Cameron
Camp
Carson
Cass
Castro
Chambers
Cherokee
Childress
Clay
Cochran
Coke
Coleman
Collin
Collingsworth
Colorado
Comal
Comanche
Concho
Cooke
Coryell
Cottle
Crane
Crockett
Crosby
Culberson
Dallam
Dallas
Dawson
Deaf Smith
Delta
Denton
De Witt
Dickens
Dimmitt
Donley
Duval
Eastland
Ector
Edwards
Ellis
El Paso
Erath
Falls
Fannin
Fayette
Fisher
Floyd
Foard
Fort Bend
Franklin
Freestone
Frio
Gaines
Galveston
Garza
Gillespie
Glasscock
Goliad
Gonzales
Gray
Grayson
Gregg
Grimes
Guadalupe
Hale
Hall
Hamilton
Hansford
Hardeman
Hardin
Harris
Harrison
Hartley
Haskell
Hays
Hemphill
Henderson
Hidalgo
Hill
Hockley
Hood
Hopkins
Houston
Howard
Hudspeth
Hunt
Hutchinson
Irion
Jack
Jackson
Jasper
Jeff Davis
Jefferson
Jim Hogg
Jim Wells
Johnson
Jones
Karnes
Kaufman
Kendall
Kenedy
Kent
Kerr
Kimble
King
Kinney
Kleberg
Knox
Lamar
Lamb
Lampasas
La Salle
Lavaca
Lee
Leon
Liberty
Limestone
Lipscomb
Live Oak
Llano
Loving
Lubbock
Lynn
Madison
Marion
Martin
Mason
Matagorda
Maverick
McCulloch
Mclennan
McMullen
Medina
Menard
Midland
Milam
Mills
Mitchell
Montague
Montgomery
Moore
Morris
Motley
Nacogdoches
Navarro
Newton
Nolan
Nueces
Ochiltree
Oldham
Orange
Palo Pinto
Panola
Parker
Parmer
Pecos
Polk
Potter
Presidio
Rains
Randall
Reagan
Real
Red River
Reeves
Refugio
Roberts
Robertson
Rockwall
Runnels
Rusk
Sabine
San Augustine
San Jacinto
San Patricio
San Saba
Schleicher
Scurry
Shackelford
Shelby
Sherman
Smith
Somervell
Starr
Stephens
Sterling
Stonewall
Sutton
Swisher
Tarrant
Taylor
Terrell
Terry
Throckmorton
Titus
Tom Green
Travis
Trinity
Tyler
Upshur
Upton
Uvalde
Val Verde
Van Zandt
Victoria
Walker
Waller
Ward
Washington
Webb
Wharton
Wheeler
Wichita
Wilbarger
Willacy
Williamson
Wilson
Winkler
Wise
Wood
Yoakum
Young
Zapata
Zavala
Which area of the Texas Commission on Environmental Quality do you most frequently deal with as a customer?
Austin Headquarters (specific program)
Select Program
Legal Services
Permits
Fees
Office of Public Assistance
Administrative Services
Enforcement/Compliance
Policy/Rules
Small Business and Environmental Assistance
Regional Office (which region)
Select Region
Region 1 - Amarillo
Region 2 - Lubbock
Region 3 - Abilene
Region 4 - Arlington
Region 5 - Tyler
Region 6 - El Paso
Region 7 - Midland
Region 8 - San Angelo
Region 9 - Waco
Region 10 - Beaumont
Region 11 - Austin
Region 12 - Houston
Region 13 - San Antonio
Region 14 - C. Christi
Region 15 - Harlingen
Region 16 - Laredo
Very Satisfied
Very Dissatisfied
Not Applicable
5
4
3
2
1
N/A
Over All
How satisfied are you:
With the Texas Commission on Environmental Quality?
5
4
3
2
1
N/A
That the TCEQ is attentive to customer complaints?
5
4
3
2
1
N/A
Staff
How satisfied are you:
That staff identified themselves adequately?
5
4
3
2
1
N/A
That the staff is sufficiently knowledgeable?
5
4
3
2
1
N/A
That the staff is professional and courteous?
5
4
3
2
1
N/A
Very Satisfied
Very Dissatisfied
Not Applicable
5
4
3
2
1
N/A
Telephone Calls
How satisfied are you:
With the handling of telephone calls you’ve placed to the TCEQ?
5
4
3
2
1
N/A
With the length of time you wait to reach the right person on the phone?
5
4
3
2
1
N/A
Written Information or Documentation
How satisfied are you:
With the accuracy/helpfulness of the written information or documentation you received?
5
4
3
2
1
N/A
With the ease of understanding the written information or documentation you received?
5
4
3
2
1
N/A
Very Satisfied
Very Dissatisfied
Not Applicable
5
4
3
2
1
N/A
Web Site
How satisfied are you:
With the ease of finding information on our Web site?
5
4
3
2
1
N/A
With the usefulness of information on our Web site?
5
4
3
2
1
N/A
Facilities
How satisfied are you:
With the appearance and location of our facilities?
5
4
3
2
1
N/A
With the accessibility of our facilities?
5
4
3
2
1
N/A
Very Satisfied
Very Dissatisfied
Not Applicable
5
4
3
2
1
N/A
If you Filed a Complaint
How satisfied are you:
With the way your complaint was handled?
5
4
3
2
1
N/A
With the response you received regarding your complaint?
5
4
3
2
1
N/A
With the timeliness of staff in handling your complaint?
5
4
3
2
1
N/A
Other
Do you have any other comments or suggestions on how we could serve you better?
Any comments will be forwarded to the appropriate office. If you would like a response, please provide your contact information below.
Name:
Phone Number:
E-mail:
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