Internet Explorer 9 (PC)

• Open Internet Explorer.
• Click on "Tools" and choose "Internet Options."
• Select the "Privacy" tab.
• Uncheck the box "Turn on Pop-up blocker"
• Confirm all changes by clicking on the "Apply" button at the bottom of the display window.

Chrome (PC/MAC)

• Click on the Chrome menu button. The Chrome menu button can be found at the top right corner of Chrome, and features 3 horizontal lines.
• Point to Tools, then select Extensions. A list of all extensions you have in Chrome will display.
• Navigate to the AdBlock extension in your list of add-ons.
• Remove the checkmark next to Enabled to the right of the AdBlock extension. AdBlock will temporarily be disabled until you return to the Chrome Extensions menu to re-enable the extension.
• If you want to permanently uninstall AdBlock from Chrome, click on the trash can icon to the right of Enabled; then click on Remove when prompted to confirm your decision.

Firefox (PC)

• Click on Tools and then select Add-ons.
• Click Extensions from the left-hand pane.
• Find AdBlock on the list of extensions.
• Select Disable to temporarily disable AdBlock. If you want to turn it on again, you can return to this page and click Enable.
• If you want to completely remove AdBlock, select Remove instead.

Firefox (MAC)

• Click on Tools and then select Add-ons.
• Click Extensions from the left-hand pane.
• Find AdBlock on the list of extensions.
• Select Disable to temporarily disable AdBlock. If you want to turn it on again, you can return to this page and click Enable.
• If you want to completely remove AdBlock, select Remove instead.

Safari (PC/MAC)

• Click on Safari located in the menu bar of your browser and select Preferences. The Preferences window will display.
• Click on the Extensions button. A list of all extensions you have installed to Safari will display.
• Navigate to and click on AdBlock in the list of extensions in the left pane.
• Toggle the On button to Off in the Preferences window. AdBlock will then be temporarily disabled, until you decide you want the extension re-enabled.
• To completely uninstall AdBlock, click on the Uninstall button instead. AdBlock will then be permanently removed from Safari.

We recommend viewing from a wired connection with a download bandwidth of at least 3000-5000Kbps (3-5Mbps). However the stream may require higher speeds if the stream is being encoded at a higher bitrate. To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on WiFi and mobile internet), so running 3 tests is recommended.

Please select the Sign Up tab on the right side of the All Access. You will be prompted to create a new account and to purchase a new pass. If you are having issues viewing this screen, please refer to the other Frequently Asked Questions or email Tech Support by selecting Contact Support. How can I request a refund if I could not see the game (due to technical difficulties or a cancelled stream)? Please log in with your account, select the 'Contact Support' and send us a message that explains the reason for requesting a refund. We will respond to your message within 24 hours or sooner.

You may manage your subscriptions by logging into All Access and selecting the "Your Account" tab on the top right side of the page. Some subscriptions may automatically renew if specifically noted in the description.

All games scheduled to be streamed are listed on the All Access live events page. Any games not listed on this page are not scheduled to be streamed at this point in time. Try contacting the school directly to find out if they plan on broadcasting the game.

Yes. As long as the computer meets the system requirements then you can log in with your registered email address and password to access your subscription from anywhere at any time.

Click here to reset your password. Reset Password

Yes. As long as the computer meets the system requirements then you can log in with your registered email address and password to access your subscription from anywhere at any time.

No. Each SIDEARM All Access site is unique and does not give you access to another institution's content. You may need to sign up with each school or conference unless they agree to share streaming resources while playing each other at home and away.

No. 24-Hour day passes typically do not renew unless they specifically note this feature. Be sure to pay close attention to the package description before purchasing anything from All Access. As a note, your 24 hour pass begins from the time of your purchase and will expire exactly 24 hours after that purchase is completed.

Absolutely! We take credit card security very seriously. All data is transferred over secure connections, and is fully encrypted. Credit cards are processed automatically, with no human interaction. This secure process ensures that your sensitive data is never at risk!

While all browsers are technically compatible with All Access, they are not all made equally. We strongly suggest using Google Chrome for the best experience whether you are on a Mac or Windows computer. Please download it at http://google.com/chrome

It's very easy to watch streaming events and on-demand content on your mobile device. In your mobile browser of choice, go to the All-Access page and the page will be completely mobile accessible. You can watch or listen to the game while you're on the go by accessing the same All-Access page that you would access on your desktop device at home.

No worries, the video will likely begin only a few moments before the event begins. If you are not receiving video and the convocation is supposed to have started, please try refreshing your internet browser.

If you are having difficulty accessing All-Access video content, you should clear out your browser's cache. If you receive a "Page Cannot Be Displayed" or similar error message, deleting your browser's cache may solve the problem. Here is how to clear the cache in the most popular browsers supported by All-Access:

Internet Explorer

• Click on the Tools menu and select Internet Options
• In the General Tab, under the Browsing History section, click Delete
• Click the Delete Files button next to Temporary Internet Files
• Click Yes

Firefox (PC and Mac)

• Click the "Tools" menu
• Select "Clear Recent History"
• Select "Everything" in the drop down menu on the top right of the new window
• Click on the arrow next to "Details" to list more options
• Check the box next to "Cache" and click on "Clear Now"

Google Chrome (PC)

• Click the Tools menu
• Select "Clear browsing data"
• Check the box next to "Empty the cache"
• Click "Clear Browsing Data"

Google Chrome (Mac)

• Click the Chrome menu
• Select "Clear browsing data"
• Check the box next to "Empty the cache"
• Click "Clear Browsing Data"

Safari 6

• Click the Safari menu and select Preferences
• In the Preferences menu click on the "Advanced" tab
• Check the box next to "Show Develop menu in menu bar"
• In the Develop menu that is now available, select "Empty Caches"

Any change you make to your configurations are at your own risk. In no event shall SIDEARM Sports or the school be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

Below are directions on how to enable cookies on the most popular browsers supported by MLB.com:

Internet Explorer

• Click on the Tools menu and select Internet Options
• In the Privacy tab, the bar on the right slides up or down, setting the cookie level
• Configure your browser to accept cookies, at your preferred level

Firefox (PC)

• Cick on the Tools menu
• Select Options
• Click the Privacy tab
• Check "Accept cookies from sites"
• Click OK

Firefox (Mac)

• Pull down the Firefox menu and select Preferences
• Click the Privacy tab
• Check "Accept cookies from sites"

Safari (Mac)

• Pull down the Safari menu and select Preferences
• Select the Security tab
• Configure your browser to accept cookies, at your preferred level

Google Chrome

• Click on the Tools menu and select Options
• Choose the "Under the Hood" tab
• Under the "Privacy" choose the "Cookie Settings" drop down menu
• Configure your browser to allow cookies, at your preferred level

Any change you make to your configurations is at your own risk. In no event shall SIDEARM Sports or the school entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

First, make sure that you have the latest version of your browser and Adobe Flash Player installed, which you can download here. If you are still having problems, disable Hardware Acceleration within Flash Player:

Right click on the video and choose "Settings"

Under the left most tab are the Display settings, in here, uncheck the box for "Enable Hardware Acceleration", then click "Close".

The first thing to make sure of is that today's live event is an event that is a video stream and not an audio only stream. If the title denotes audio-only that will specify that it's not going to include video. If the title doesn't say audio only, then it could still be audio only. Here's a quick guide for what certain things indicate on the All-Access page:

The grey "Audio Only" rectangle under the title indicates that the broadcast will not include video, but only audio.

This would be a video with audio event that is free to the viewer as indicated by the "Free" rectangle under the title of the event.

This would be an audio-only event as indicated by the Audio Only in the title and the grey "Audio Only" rectangle under the title of the event. This is also a paid event, because of the lock over top of the thumbnail graphic. This means that to listen to the event, you will need an active subscription.

This event would be a video event with audio, but it is a paid live event because of the lock over top of the thumbnail graphic to the left. This means that to watch this live event, you will need an active subscription.

Don't be alarmed by this error. This error often times means that the school has not sent the stream to SIDEARM Sports yet. Hang tight and be patient, the stream should start by game time.

This issue is most often times means that the school has not sent the stream to SIDEARM Sports yet. Hang tight and be patient, the stream should start by game time. It could also be a sign that you have an ad-blocker on your browser or computer. For assistance in removing that ad blocker, click here.

This problem is often times related to an ad-blocker on your browser or computer. For assistance in removing that ad blocker, click here.

Please select the Sign Up tab on the right side of the All Access. You will be prompted to create a new account and to purchase a new pass. If you are having issues viewing this screen, please refer to the other Frequently Asked Questions or email Tech Support by selecting Contact Support. How can I request a refund if I could not see the game (due to technical difficulties or a cancelled stream)? Please log in with your account, select the 'Contact Support' and send us a message that explains the reason for requesting a refund. We will respond to your message within 24 hours or sooner.

You may manage your subscriptions by logging into All Access and selecting the "Your Account" tab on the top right side of the page. Some subscriptions may automatically renew if specifically noted in the description.

Windows:

• Use the necessary video cable to connect your computer to your television. An adapter may be necessary.
• If you are not connecting your computer to your television with an HDMI cable, to send audio from your computer to your television or sound system, connect your computer's Audio Out or Headphone jack to your television or sound system's corresponding Audio In jacks.
• Switch your TV to the channel necessary for viewing the input from the connection you used. This can usually be done via the Source, Video, or Input buttons on your remote (the correct button is specific to the television). If you are using a desktop and the TV is the only display you are using on your computer, skip to step 8.
• In the Start menu go to Control Panel or Settings and then Control Panel.
• In Windows XP double click on the Display icon, and then choose the Settings tab for the display settings. In Windows Vista, choose Personalization and then Display Settings.
• Choose your television from the drop down menu under the word "Display" (if you do not see another monitor listed, restart your computer). Check the boxes next to "Extend my Windows desktop on to this monitor" and "Use this device as my primary monitor". Hit Apply.
• Launch a game, choose to view it in full screen by clicking on the Full Screen icon on the bottom right of the player.

Macintosh:

• Use the necessary video cable to connect your computer to your television. An adapter may be necessary.
• If you are not connecting your computer to your television with an HDMI cable, to send audio from your computer to your television or sound system, connect your computer's Audio Out or Headphone jack to your television or sound system's corresponding Audio In jacks.
• Switch your TV to the channel necessary for viewing the input from the connection you used. This can usually be done via the Source, Video, or Input buttons on your remote (the correct button is specific to the television). If you are using a desktop and the TV is the only display you are using on your computer, skip to step 7.
• Open System Preferences and click Displays. If your display hasn't already been detected and functioning, click on the "Detect Displays" button
• Click on the Arrangement tab. Set up the correct alignment between your computer display, and the TV. Then drag the menu bar on the current primary display over to the display representing your television. This will set your TV as the primary display.
• If you would like to change the screen resolution and attempt to improve the image, you can do so by clicking on a different resolution under "Resolutions" in the Display window that is open on your TV. Keep in mind that Apple already detects and implements the native resolution for the display.
• Launch a game, choose to view it in full screen by clicking on the Full Screen icon on the bottom right of the player.

Note:

All-Access is designed for viewing on a computer. However, we have had good results with watching All-Access on a television monitor using the instructions above.

To contact support, please click the 'Contact Support' link above and describe the issue you are experiencing. If you prefer, you may email streaming@sidearmsports.com.

Not a problem, just contact tech support by clicking the 'Contact Support' link above and describing your problem. If you prefer, you may email streaming@sidearmsports.com.