Quick Links

Receiving Calls

When you receive an incoming call, Skype for Business should prompt with you to either answer or ignore the call.

Answer the call by picking up the handset of your deskphone, or by clicking on the blue phone button in the upper-right corner of the new call window.

Making Calls

When dialing from Skype for Business, do not enter a 9 or a 1 as a prefix.

To place a call, click on the phone keypad in your Skype for Business window. A phone dialer will appear.

Dial the 10-digit phone number you’d like to call and click on the ‘Call’ button. When the call has started, a new window will appear.

End Call

To end the call, click on the red button in the call window (see screen shot above for an example call window).

Switching Devices on a Call

From the call window, you can select any device available to your computer, including the computer’s speakers, a headset connected to the computer, or your desk phone.

To select a device, click on the ‘Devices’ button in the call window. A secondary window will appear, showing the devices available. Click on any of the devices to switch to that device.

Transferring Calls

From the active call window, click on the ‘Transfer’ button. You will be presented with options to search for a contact or enter a telephone number. Remember that phone numbers should be in the 10-digit format and not include a 9 or a 1 as a prefix.

Adding Callers

You can add a user to any active call by clicking on the button in the upper-right corner of the call window. A secondary window will appear, where you can search for the person in your contact list, the global address list, or you may enter the phone number of an external user to bring them into the call.

Team Call

Contacts and members of a team-call group can be designated as delegates. Delegates are contacts who can make, answer, and transfer the calls of another personusually a manager or an executive.

If you are a delegate, you cannot set up a team-call group that includes the person who made you a delegate. Additionally, at any time, you can function only as a member of a team-call group for a manager or as a delegate for that manager. You cannot receive calls as a delegate and as a team-call for the manager at the same time.

Favorites

Contacts added to your ‘Favorites’ list in Skype for Business will automatically appear on the screen of your Polycom VVX410 desk phone. Speed dial for that favorite will automatically be assign to the softkey next to the user’s name on the phone.

Advanced Features

Delegate Users
You can delegate users to perform functions in Skype for Business on your behalf. Click on the Settings gear to get started.

Select “Call Forwarding’ on the left side of the window that appears, then click on ‘Edit my delegate members.’

You can then add, remove, and change the settings for users that have delegated access.

Simultaneous Ring, Call Forwarding
You can set Skype for Business to forward your calls to a different phone number, as well as ring in multiple locations.