Service Description: Administration of academic server systems

Service Request: Request administration of servers and applications.

Services Included: Administration of servers and software applications

Services Not Included: Training

Service Response Time: One business day from the date of referral receipt from an R&SS staff member. 

Available to: UNT employees by referral only – UNT employees must be referred by a member of the UIT Research IT Services Office of Data Science and Analytics.

Service Group: IT User Services   |   Service Team: Host Computing and Licensing   |   Manager: Jacob Flores

Contact Information: 940-369-8232, Jacob.Flores@unt.edu, GAB, Room 204

Service Description: Provide access to adaptive computing technologies for students with special needs; respond to requests for specialty software installation or assistance with adaptive technology.

Service Request: Read more to learn what adaptive lab technologies are available, or click on the green button.
To access the adaptive technologies, please go to Sage Hall, Room 330. 

Services Included: Adaptive computing resources, black-and-white pay-for-print printers, scanning stations

Services Not Included: Color printing, adaptive testing environment

Service Response Time: Open access lab.
Hours of operation: Fall and Spring: Monday-Friday, 8 a.m.-5 p.m.   |   Summer: Monday-Friday, 8 a.m.-5 p.m.

Available to: Students and employees

Service Group: IT User Services   |   Service Team: UIT Help Desk   Website: Adaptive Computer Lab |   Manager: Sharukh Mithani

Contact Information: 940-565-2324, helpdesk@unt.edu, Sage Hall, Room 330

Service Description: Publication of Benchmarks Online, a periodic journal, produced quarterly—February, May, August, November—and distributed to an email subscription list and via social media. Services include writing news and feature articles, providing photography in support of news stories, attending news events that are IT-related for publication in Benchmarks Online.

Service Request:

1. Subscribe or opt out of Benchmarks.
2. To submit a story idea, request photography services or publicity, send an email to the Benchmarks editor at least 10 business days prior to the publication date.
3. View the publication dates.
4. To follow UNT University IT on social media, click on an icon below and follow it to the UNT UIT account. 
       

Services Not Included: Coverage of news, information or events that are not related to information technology or computing.

Service Response Time: Dependent upon the request and urgency of the matter determined by the editor.

Service Availability: Open to all – IT aficionados, professionals, members of the IT community

Service Group:  University Information Technology   |   Manager: Philip Baczewski

Contact Information: 940-565-3886  |  baczewski@unt.edu  |  GAB, Room 166

Service Description: Computer-facilitated exam grading providing standard reports with student scores, incorrect responses, class frequency distribution, class statistics, item-analysis and item-statistics.

Service Request: Request exam-grading with analysis. 

Services Included: Computer-facilitated exam-grading and analysis of results

Services Not Included: Test creation, pick up or delivery of exams.

Service Response Time: Exams graded and analysis provided within a maximum of one day of the request; the target is within 30 minutes of the request.

Available to: UNT faculty, staff and student employees

Service Group: Instructional IT Services   |   Service Team: Exam and Research Data Services   |   Manager: JoAnn Luksich

Contact Information: 940-565-3887, JoAnn.Luksich@unt.edu, GAB, Room 206

Service Description: Access to high-performance computing cluster systems for support of university research through computationally intensive LINUX-capable software.

Service Request: Apply for an account here or click on the green button; log in for a research, academic or collaborator account. Or, you may send an email to hpc-admin@unt.edu.

Services Included: High-performance computing access, scientific computing consultation and 3D printing.

Services Not Included: Custom programming, research data management.

Service Response Time: One business day response – fulfillment is dependent upon the nature of the request.

Available to: Faculty or currently enrolled, qualified student at UNT with additional requirements to use some resources; student access must be sponsored by a UNT faculty member. Open to post-doctoral students, research fellows, visiting scholars and collaborators sponsored by a UNT faculty-level principal investigator.

Service Group: Research IT Services   |   Service Team: High-Performance Computing Services   |   Manager: DaMiri Young

Contact Information: 940-369-7066, hpc-admin@unt.edu, General Academic Building, Room 535

Service Description: Supports UNT-owned microcomputers that are less than six years old for UNT faculty and staff by providing expertise and services to maintain existing microcomputer equipment and assist with the selection and purchase of new computers and upgrade hardware. Additional services: battery disposal, certifiable hardware disposal (degaussing), microcomputer upgrades, website posts of warranty alerts, graphics and video support information, technical and troubleshooting tips.

Service Request: To request repair of UNT-owned Macintosh and Windows desktop and laptop computers that are six years old or newer, or for assistance with the selection of a new computer or an upgrade, contact the MMS Shop: call, click or come in.

Call: 940-565-2324   |   8 a.m.-5 p.m., Monday through Friday
Click: ServiceNow to create a service ticket or email: mmstech@unt.edu
Come in: Sage Hall, Room 330   |   8 a.m.-5 p.m., Monday through Friday   |   Walk-in customers are welcome!

Services Not Included: Service for printers, personal devices; personal digital assistants, iPods, iPads, and data projectors are not supported nor is any UNT-owned hardware that is older than six years.

Service Response Time: Response within one business day; fulfillment is dependent upon parts availability and complexity of the request.

Available to: Employees, network managers, UNT business units and IT internal service managers

Service Group: IT User Services   |   Service Team: Microcomputer Maintenance Services Shop   |   Manager: Sharukh Mithani

Contact Information: 940-565-2324, Sharukh Mithani, Sage Hall, Room 330

Service Description: Provide computer-facilitated research-data entry specific to the customer's needs.

Request a Service: Request research data entry.

Services Included: Computer-facilitated entry of research data

Services Not Included: Survey instrument creation, consultation or statistical support.

Service Response Time: Maximum of seven business days.

Available to: UNT departments, faculty, staff and students

Service Group: Instructional IT Services   |   Service Team: Exam and Research Data Services   |   Manager: JoAnn Luksich

Contact Information: 940-565-3887, Joann.Luksich@unt.edu, GAB, Room 206

Service Description:  Support services on data acquisition and statistical analysis for UNT faculty and students; multiple face-to-face meetings, each lasting more than an hour, each involving one or more party writing on a dry-erase board, and often using an internet-connected computer as well.

Service Request: To request support for data, software applications, application training materials, or methodological trends, please read the Data Science and Analytics website.
After reading the DSA frequently asked questions, submit a ServiceNow ticket for a consultation.

Services Included: Help with statistical techniques for data analysis; instructional services, data support and survey support; consultations.

Services Not Included: Programming or analysis production service as a consultation-only service.

Service Response Time: Within five business days.

Available to: A diverse range of clients, including undergraduate – typically Honors College and Texas Academy of Mathematics and Science students, graduate students working on theses or dissertations, faculty members, and various elements of the administration, e.g., development of measures for assessing student engagement, consulting with the UNT Office of Data, Analytics and Institutional Research, etc.

Service Group: Research IT Services   |   Service Team: Data Science and Analytics   |   Manager: Richard Herrington, Ph.D.

Contact Information: 940-565-4066, Richard.Herrington@unt.edu or Jonathan.Starkweather@unt.edu, GAB, Room 535A