IT Shared Services (ITSS), along with the other Shared Services [Human Resources, Business Service Center], is working on the development of Service Level Agreements (SLA) for all of the services listed in ITSS’s service catalog. I cannot overstress the importance of these service levels to our future. We will use them to compare to availability in the marketplace, to report monthly to customers, to identify areas where customers require different service levels, and to provide ITSS with data for continuous improvement.