1. What is LiveAtUNTHSC?

UNT Health Science Center is pleased to offer our students a new email system called LiveAtUNTHSC. LiveAtUNTHSC is based on Microsoft’s new Live@edu email and collaboration environment and offers a range of new features including a 10 GB email inbox, 20 MB attachments and document collaboration.

2. How do I access LiveAtUNTHSC?

The first time you access LiveAtUNTHSC, you’ll need to follow our Getting Started. This will give you step-by-step instructions on setting up and accessing your LiveAtUNTHSC.

Login - Your login id will be your CampusID@live.unthsc.edu. You should be using the “Sign In” button to login to your LiveAtUNTHSC, not sign up (example: jsmith1)

Initial Password - initial password will be your panther number, located on your PantherCard.

To access LiveAtUNTHSC again, just visit http://mail.live.unthsc.edu and click Launch LiveAtUNTHSC.

3. How do I change my LiveAtUNTHSC password, after the initial setup?

Link to change password

4. How do I change my student email password if I have forgotten my current password?

·         Go to http:/ /mail.live.unthsc.edu

·         Click Login

·         Click Sign in

·         Click Forgot your password?

·         Enter your Windows live ID which is your student email address.

·         Type the characters you see in the picture, and click Continue.

·         Select an option for resetting your password, and click Continue.

Note: If you are unable to retrieve your password by email (the alternate e-mail address used in the initial set up) or reset your password by answering your security question, Please contact the Helpdesk at 817.735.2192 (helpdesk@hsc.unt.edu)

5. Will my new LiveAtUNTHSC password sync with my CampusID password?

No.  Please be aware that your LiveAtUNTHSC account is independent from other campus computer systems, and while you retain the same user name, the password is maintained separately. Your LiveAtUNTHSC password will not stay synchronized with your CampusID password. This means when you change your CampusID password it will not affect your student email password. This also means when you change your student email password, it will not affect your CampusID.

6. How do I redirect or forward my LiveAtUNTHSC to another email address?

Redirect vs Forward - If you use redirect, your email will be redirected to another email address. This rule will redirect the emails as if they came directly from the original sender’s email address. If you use forward, your email will be forwarded to another email address, but you will not be able to reply to the original sender. Forwarded emails will arrive as if the original email came from the LiveAtUNTHSC address. Below are instructions on how to Forward and Redirect your emails.

How do I Redirect my LiveAtUNTHSC to another e-mail address?

·         Go to http://mail.live.unthsc.edu/

·         Sign in using your student email address and password.

·         Click on Mail

·         Click Options (Note: If you are using Internet Explorer 6 skip the next step.)

·         Click Organize

·         Click Inbox Rules (Note: In Internet Explorer 6 it will only say Rules)

·         Click New Rule

·         Create a New Rule for Arriving Messages

o   Clicking this option opens a new rule window without any of the criteria or actions for your new rule selected. Use the new rule window to select and define the criteria and actions for your rule (i.e. When the message arrives and my name is in the To or CC box, then Do the following > Forward the message to...). Enter a name in the Name box to name the rule. Click Save to save the rule or Cancel to cancel the rule without saving.

·         A new Rule Description panel will open

·         Click Forward or redirect and then choose Redirect the Message to people or distribution lists

·         In the left panel, now click people or distribution lists

·         An Address Book panel will open. At the bottom, in the To field, type the address you wish to have your mail redirected to.

·         Click OK

·         Click Save

Go to Microsoft for full details on creating and managing rules at http://technet.microsoft.com/en-us/exchangelabshelp/bb899620.aspx.

How do I forward my LiveAtUNTHSC to another e-mail address?

·         Go to http:/ /mail.live.unthsc.edu

·         Sign in using your student email address and password.

·         Click on Mail 

·         Click Options (Note: If you are using Internet Explorer 6 skip the next step.)

·         Click Organize

·         Click Inbox Rules (Note: In Internet Explorer 6 it will only say Rules)

·         Click New Rule

·         Create a New Rule for Arriving Messages

o   Clicking this option opens a new rule window without any of the criteria or actions for your new rule selected. Use the new rule window to select and define the criteria and actions for your rule. Enter a name in the Name box to name the rule. Click Save to save the rule or Cancel to cancel the rule without saving.

·         A new Rule Description panel will open

·         Click Forward or redirect and then choose Forward the Message to people or distribution lists

·         In the left panel, now click people or distribution lists

·         An Address Book panel will open. At the bottom, in the To field, type the address you wish to have your mail redirected to.

·         Click OK

·         Click Save

Go to Microsoft for full details on creating and managing rules at http://technet.microsoft.com/en-us/exchangelabshelp/bb899620.aspx.

8. Does LiveAtUNTHSC offer junk mail and virus protection?

Yes. LiveAtUNTHSC offers advanced spam and virus protection. This protection only works when you’re using the web interface, however, so please take extra precautions when using an email program such as Thunderbird or Outlook to check your mail.

You need to turn on the Junk Mail filtering option in the web interface if you wish to use it. You can use the options to block senders or designate safe senders.

(Note: Microsoft Internet Explorer 7 is required to complete the below process.)

·         Go to http://mail.live.unthsc.edu/

·         Sign in using your student email address and password.

·         Click on Mail

·         Click Options

·         Click Security, and then select your filtering options.

9. Which Windows browsers work with LiveAtUNTHSC?

You may use Internet Explorer 7 and above, or Firefox. While other browsers may work, they have not been as thoroughly tested. LiveAtUNTHSC offers two different web-based interfaces, Premium and Light. Currently, only Internet Explorer 7 and above on a Windows PC will access the Premium version. Other browsers currently display the Light version. The light version offers full functionality for sending and receiving mail, but lacks some advanced features such as Spelling Checker, additional calendar views, and optional color schemes.

See the following link for more information: http://technet.microsoft.com/en-us/exchangelabshelp/cc511378.aspx#CompareOWAPremiumAndOWAlight

10. Can I access my LiveAtUNTHSC account using a Mac? Which Mac browsers work with LiveAtUNTHSC?

Yes. You can use a Macintosh to access LiveAtUNTHSC accounts using Safari or Firefox. LiveAtUNTHSC offers two different web-based interfaces, Premium and Light. Currently, only Internet Explorer 7 and above on a Windows PC will access the Premium version. Mac browsers currently display the Light version. The light version offers full functionality for sending and receiving mail, but lacks some advanced features such as Spelling Checker, additional calendar views, and optional color schemes.

See the following link for more information: http://technet.microsoft.com/en-us/exchangelabshelp/cc511378.aspx#CompareOWAPremiumAndOWAlight

11. Will I be able to Track Sent Messages?

You can use the Message Tracking feature in LiveAtUNTHSC to get delivery status information for messages that you sent in the last 14 days. You can search and sort delivery status for items by date or subject and also see a detailed delivery report for each item that you sent.

For more information: http://technet.microsoft.com/en-us/exchangelabshelp/bb847825.aspx.

12. I'm unable to log out of LiveAtUNTHSC using Safari.

Safari users must change their browser settings to accept all cookies.

Safari>Preferences>Accept Cookies "ALWAYS".

13. How do I change Student Registered Information in LiveAtUNTHSC?

Student wants to change their display name, contact information, birth date, etc in LiveAtUNTHSC.

Process for IE6 or IE7

·         Create support request in student's CampusID

·         Give student instructions on how to do this

·         Log into LiveAtUNTHSC (using IE browser other browsers are not supported right now)

·         On the blue Windows Live Home page, click Account on the right hand side of the page

·         In middle box click Registered Information

·         Modify registered information

·         Close request

14. Where do I get support when I have questions?

First, visit the page http://www.hsc.unt.edu/liveatunthsc and use the support options there - Getting Started, FAQ and How-to documents.

If you have problems resetting your LiveAtUNTHSC password, please contact the Helpdesk at 817.735.2192, helpdesk@hsc.unt.edu

For Microsoft related problems, you should use Microsoft's Web-based support located at http://support.live.com/ or http://help.outlook.com.

15.  Will Live@UNTHSC addresses be seen in the GroupWise address book?

Yes.  Individual email addresses as well as group/class lists will be available in the GroupWise address book.